Senior Customer Success Manager - Mid-Market, TX

MagicSchool AI
Texas
Workplace: RemoteFull timeUSD 104,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-7 yearsSkills: ["Ownership","Relationship-building","Executive communication","Commercial negotiation","Mentorship"]

Own a portfolio of 50–75 mid-market school districts in Texas, driving net revenue retention, expansion, and churn mitigation. Lead consultative onboarding and renewals, deliver high-impact training and implementation guidance, and run structured discovery across district stakeholders to map solutions to each persona. Build executive relationships using data-driven storytelling, contribute to the customer success playbook, and mentor junior team members to strengthen regional performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
MagicSchool AI
MagicSchool AI
2 days ago

Senior Customer Success Manager - Mid-Market, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of 50–75 mid-market school districts in Texas, driving net revenue retention, expansion, and churn mitigation. Lead consultative onboarding and renewals, deliver high-impact training and implementation guidance, and run structured discovery across district stakeholders to map solutions to each persona. Build executive relationships using data-driven storytelling, contribute to the customer success playbook, and mentor junior team members to strengthen regional performance.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage a portfolio of ~50–75 mid-market districts and maintain Net Revenue Retention (NRR) above target through price increases and seat expansion.
  • •Drive product adoption by delivering training, implementation strategies, and scalable support materials (e.g., tutorials, one-pagers).
  • •Identify at-risk accounts and execute churn intervention playbooks, including a 90-day action plan for high-stakes renewals.
  • •Run multi-stakeholder discovery and map MagicSchool solutions to stakeholder priorities to drive multi-threaded engagement.
  • •Build executive relationships using data-driven storytelling, contribute to the customer success playbook, and mentor junior team members.
Travel: High travel

Pay and Benefits

Salary: USD 104,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquity401kWellness StipendPaid Leave

Key Requirements

  • •3–7 years of experience as an individual contributor managing mid-market or enterprise SaaS accounts, ideally in EdTech.
  • •Demonstrated track record meeting or exceeding NRR and GRR targets.
  • •Experience leading renewals, expansion, and pricing-related commercial conversations.
  • •Comfort navigating complex, multi-stakeholder organizations and building executive-level relationships.
  • •Technically proficient in Salesforce or a comparable CRM.
Experience:3-7 yearsSaaSEdTech
Skills:OwnershipRelationship-buildingExecutive communicationCommercial negotiationMentorship
Tech Stack:SalesforceCRMTEASBOE

Company Brief

MagicSchool AI
MagicSchool AI provides a district-grade generative AI platform for K–12 that helps educators create lesson plans, assessments, IEPs, and student-facing AI tools while prioritizing privacy, safety, and district alignment.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: Denver, United States
Founded: 2023
Glassdoor
Glassdoor: 4.7
WebsiteLinkedInGlassdoor