Client Success Partner - Enterprise

360Learning
Spain
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Interpersonal skills","Communication","Relationship building","Project leadership","Customer advocacy"]

Own and grow a portfolio of enterprise customers by building trusted relationships with HR leaders and driving adoption and impact of the 360Learning platform. Facilitate renewals and new contract signings by coordinating technical and pedagogical resources, aligning enterprise positioning and roadmap priorities, identifying customer use cases, and working with account managers to uncover upsell and cross-sell opportunities. Focus on churn reduction and identifying advocates to expand engagement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
360Learning
360Learning
11 months ago

Client Success Partner - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and grow a portfolio of enterprise customers by building trusted relationships with HR leaders and driving adoption and impact of the 360Learning platform. Facilitate renewals and new contract signings by coordinating technical and pedagogical resources, aligning enterprise positioning and roadmap priorities, identifying customer use cases, and working with account managers to uncover upsell and cross-sell opportunities. Focus on churn reduction and identifying advocates to expand engagement.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build strong relationships with client HR executives (CHRO, Chief Learning Officer, Digital Learning Manager) to drive usage, adoption, and impact.
  • •Coordinate technical and pedagogical resources to support renewals and facilitate contract renewals or new signings.
  • •Define the learning transformation roadmap, retro-plan initiatives, and document customer use cases.
  • •Work with account managers to identify upsell and cross-sell opportunities and develop the account.
  • •Reduce churn by identifying at-risk customers and implementing remedial action plans, while identifying internal leaders and advocates.

Pay and Benefits

Perks:Remote WorkHealth InsuranceSocial Security

Key Requirements

  • •3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager.
  • •Ability to lead complex, impactful projects for Enterprise accounts (2000+ employees).
  • •Proven interest in the digital industry, especially education and e-learning.
  • •Excellent interpersonal and communication skills.
  • •Fluent French and excellent English proficiency (B2 minimum).
Experience:SaaS B2BEnterprise accountsDigital learningHR learningChange management
Skills:Interpersonal skillsCommunicationRelationship buildingProject leadershipCustomer advocacy
Languages:FrenchEnglish
Tech Stack:360Learning

Company Brief

360Learning
Provides a collaborative learning platform for companies to create, share, and manage employee training programs. It combines authoring, social learning, and analytics tools to help organizations upskill teams at scale.
Industry: Corporate Training
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn