Client Success Partner - Enterprise

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own and grow a portfolio of enterprise customers by building trusted relationships with HR leaders and driving adoption and impact of the 360Learning platform. Facilitate renewals and new contract signings by coordinating technical and pedagogical resources, aligning enterprise positioning and roadmap priorities, identifying customer use cases, and working with account managers to uncover upsell and cross-sell opportunities. Focus on churn reduction and identifying advocates to expand engagement.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build strong relationships with client HR executives (CHRO, Chief Learning Officer, Digital Learning Manager) to drive usage, adoption, and impact.
•Coordinate technical and pedagogical resources to support renewals and facilitate contract renewals or new signings.
•Define the learning transformation roadmap, retro-plan initiatives, and document customer use cases.
•Work with account managers to identify upsell and cross-sell opportunities and develop the account.
•Reduce churn by identifying at-risk customers and implementing remedial action plans, while identifying internal leaders and advocates.

Pay and Benefits

Perks:Remote WorkHealth InsuranceSocial Security

Key Requirements

•3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager.
•Ability to lead complex, impactful projects for Enterprise accounts (2000+ employees).
•Proven interest in the digital industry, especially education and e-learning.
•Excellent interpersonal and communication skills.
•Fluent French and excellent English proficiency (B2 minimum).

Experience:SaaS B2BEnterprise accountsDigital learningHR learningChange management

Skills:Interpersonal skillsCommunicationRelationship buildingProject leadershipCustomer advocacy

Languages:FrenchEnglish

Tech Stack:360Learning

Company Brief

360Learning

Website

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360Learning

9 months ago

Client Success Partner - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build strong relationships with client HR executives (CHRO, Chief Learning Officer, Digital Learning Manager) to drive usage, adoption, and impact.
•Coordinate technical and pedagogical resources to support renewals and facilitate contract renewals or new signings.
•Define the learning transformation roadmap, retro-plan initiatives, and document customer use cases.
•Work with account managers to identify upsell and cross-sell opportunities and develop the account.
•Reduce churn by identifying at-risk customers and implementing remedial action plans, while identifying internal leaders and advocates.

Pay and Benefits

Perks:Remote WorkHealth InsuranceSocial Security

Key Requirements

•3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager.
•Ability to lead complex, impactful projects for Enterprise accounts (2000+ employees).
•Proven interest in the digital industry, especially education and e-learning.
•Excellent interpersonal and communication skills.
•Fluent French and excellent English proficiency (B2 minimum).

Experience:SaaS B2BEnterprise accountsDigital learningHR learningChange management

Skills:Interpersonal skillsCommunicationRelationship buildingProject leadershipCustomer advocacy

Languages:FrenchEnglish

Tech Stack:360Learning

Company Brief

360Learning

Website