Head of Account Management

Function Health
New York, United States
Workplace: HybridFull timeUSD 220,000 - 250,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Ownership","Bias toward action","Cross-functional communication","Written and verbal communication","Follow-through"]

Own and run the imaging partner network end to end: manage onboarding and launches, SLAs, and CRM/process hygiene while driving network strategy for prioritization, partner mix, remediation versus exit, and high-stakes escalations. Lead and develop account managers, own critical commercial terms (renewals, pricing, exclusivity, service-level terms) with Legal, and coordinate cross-functionally with Ops, Product, Finance/Billing, and Member Experience to ensure partners perform and members are well served.

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FursaFursa
Function Health
Function Health
3 days ago

Head of Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own and run the imaging partner network end to end: manage onboarding and launches, SLAs, and CRM/process hygiene while driving network strategy for prioritization, partner mix, remediation versus exit, and high-stakes escalations. Lead and develop account managers, own critical commercial terms (renewals, pricing, exclusivity, service-level terms) with Legal, and coordinate cross-functionally with Ops, Product, Finance/Billing, and Member Experience to ensure partners perform and members are well served.
Location: New York, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own the imaging partner network end to end, including performance, composition, and CRM/process hygiene
  • •Set network strategy decisions including market prioritization, partner mix, and remediation versus exit
  • •Lead and develop account managers, coaching through escalations and complex integrations
  • •Own commercial terms for critical relationships, including renewals, pricing, exclusivity, and service-level terms
  • •Drive onboarding and launch, coordinating across Member Experience, Ops, and integration/engineering

Pay and Benefits

Salary: USD 220,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityLearning BudgetPaid Leave

Key Requirements

  • •7+ years leading account management, partnerships and/or network teams
  • •Experience managing and developing a team through escalations and complex operational work
  • •Have made consequential decisions you owned end to end (e.g., exits, remediations, escalations)
  • •Entrepreneurial operator who builds processes for ambiguous problems
  • •Comfort working cross-functionally with Product, Ops, and Legal and communicating clearly
Skills:OwnershipBias toward actionCross-functional communicationWritten and verbal communicationFollow-through
Tech Stack:CRMSOPs

Company Brief

Function Health
Function Health develops digital health solutions to support chronic disease management, delivering personalized care pathways, remote monitoring, and patient engagement tools to improve outcomes and reduce healthcare costs for people with long-term conditions.
Industry: HealthTech
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