Graduate Trainee - Relationship Manager (UAE Nationals)

Emirates NBD
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Customer relationship management","Sales","Cross-selling","Customer service","Compliance"]

Manage and grow relationships with emerging affluent clients in Priority Banking, providing outstanding day-to-day service and support. Drive financial targets through sales and cross-selling of bank products, including Forex, liabilities and asset requirements, and referral closure. Ensure compliance with KYC and operational risk policies, maintain strong customer contact and service quality to improve CSAT, and complete required training and certifications on time.

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Emirates NBD
Emirates NBD
1 day ago

Graduate Trainee - Relationship Manager (UAE Nationals)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage and grow relationships with emerging affluent clients in Priority Banking, providing outstanding day-to-day service and support. Drive financial targets through sales and cross-selling of bank products, including Forex, liabilities and asset requirements, and referral closure. Ensure compliance with KYC and operational risk policies, maintain strong customer contact and service quality to improve CSAT, and complete required training and certifications on time.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Cultivate and sustain virtual client relationships to retain clients while addressing service quality and operational concerns.
  • •Achieve financial targets by selling and cross-selling bank products, focusing on portfolio and asset growth and successful referral and Forex transaction closure.
  • •Adhere to operational risk policies, sales processes, and regulations, ensuring compliance with KYC procedures.
  • •Ensure daily customer contact is maintained and monitored so portfolio clients receive necessary support and assistance.
  • •Complete mandatory training and certifications on time while maintaining punctuality and adhering to Emirates NBD’s dress code.

Key Requirements

  • •University degree in Business or Finance.
  • •1 to 3 years of experience in a sales role within the financial services/banking industry.
  • •Experience across a range of banking areas, including Retail and Wealth Management.
  • •Ability to cultivate and sustain strong client relationships and maintain daily customer contact.
  • •Knowledge of KYC and operational risk policies to ensure compliance with regulations.
Experience:1-3 yearsBankingFinancial services
Education:Bachelor's
Skills:Customer relationship managementSalesCross-sellingCustomer serviceCompliance

Eligibility

Nationality:UAE National

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
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Glassdoor: 3.5
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