Customer Service Delivery Advocate

Carvana
San Jose
Workplace: OnsiteFull timeUSD 24 - 26 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Attention to detail","Safety awareness","Reliable schedule adherence"]

Deliver vehicles directly to customers’ doors using custom car haulers while providing a high-touch, customer-facing experience. You’ll load and unload vehicles, inspect haulers to ensure safe driving, and complete customer paperwork with detailed notes in the customer tracking system. Maintain a clean driving record and drive safely in line with Carvana’s CMV Driver Qualification policy while working rotating shifts and weekends.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles directly to customers’ doors using custom car haulers while providing a high-touch, customer-facing experience. You’ll load and unload vehicles, inspect haulers to ensure safe driving, and complete customer paperwork with detailed notes in the customer tracking system. Maintain a clean driving record and drive safely in line with Carvana’s CMV Driver Qualification policy while working rotating shifts and weekends.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers and provide an excellent customer experience.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure it maintains safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive consistently and safely while maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Work rotating shifts (7 days/week availability) with rotating days off between weekdays and weekends.

Pay and Benefits

Salary: USD 24 - 26 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Notary in your local jurisdiction within the first 90 days (or be able to obtain it), and satisfy state-specific DMV/title access requirements.
Experience:2+ years
Skills:Customer-focusedAttention to detailSafety awarenessReliable schedule adherence
Licenses:DOT Medical CardValid driver's licenseNotary (local jurisdiction)Chauffeur's license (selected states)Vehicle Verifier license (California)
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn