Product Engagement Specialist, User Operations

OpenAI
San Francisco
Workplace: HybridFull timeUSD 216,000 - 240,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Communication","Organizational skills","Customer advocacy","Ownership","Data-driven decision-making"]

Build scalable systems that make product launches and frontline customer feedback more measurable and actionable across internal User Operations and external third-party teams. Own project timelines while designing and shipping workflows, tooling, and data systems that route user insights into product and engineering improvements. Coordinate launch readiness, standardize procedures, monitor post-launch performance, and translate customer pain points into product-roadmap recommendations.

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FursaFursa
OpenAI
OpenAI
2 months ago

Product Engagement Specialist, User Operations

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Build scalable systems that make product launches and frontline customer feedback more measurable and actionable across internal User Operations and external third-party teams. Own project timelines while designing and shipping workflows, tooling, and data systems that route user insights into product and engineering improvements. Coordinate launch readiness, standardize procedures, monitor post-launch performance, and translate customer pain points into product-roadmap recommendations.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • ā€¢Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing.
  • ā€¢Coordinate product launches across internal User Operations and external third-party teams to ensure seamless execution and support readiness.
  • ā€¢Develop and implement scalable feedback loops between support teams and product/engineering teams to integrate customer insights into product development and strategy.
  • ā€¢Act as the voice of the user by advocating for customer needs and pain points in product and engineering discussions.
  • ā€¢Monitor post-launch performance, reporting key insights and risks while gathering data to inform future improvements.

Pay and Benefits

Salary: USD 216,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • ā€¢8+ years of experience coordinating product launches, especially in a customer support environment (internal and/or external).
  • ā€¢Hands-on experience taking ambiguous problems from discovery through delivery and adoption using product management, technical program management, or similar.
  • ā€¢Comfort working cross-functionally and building relationships with Product, Engineering, and Operations teams.
  • ā€¢Technical fluency in areas such as APIs, integrations, data flows, analytics, automation, or lightweight scripting.
  • ā€¢Strong communication skills to clearly articulate technical concepts and customer pain points to diverse audiences.
Experience:8+ yearsCustomer supportProduct launches
Skills:CommunicationOrganizational skillsCustomer advocacyOwnershipData-driven decision-making
Tech Stack:APIsIntegrationsData flowsAnalyticsAutomationLightweight scriptingWorkflowsToolingData systems

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor