Product Manager

Qantas Airways
Adelaide
Workplace: HybridFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Leadership","Team collaboration","Stakeholder management","Communication","Organizational skills"]

Lead and coach a product squad within the Digital team to deliver customer-centric products for the Qantas Business Rewards platform. Own the product strategy, vision, and roadmap for the travel booking engine and business account service experience. Evolve booking journeys to improve customer outcomes, conversion, and commercial performance by combining human-centred design, customer insights, analytics, and agile delivery. Advise senior leaders on customer experience and revenue opportunities.

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Qantas Airways
Qantas Airways
4 days ago

Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and coach a product squad within the Digital team to deliver customer-centric products for the Qantas Business Rewards platform. Own the product strategy, vision, and roadmap for the travel booking engine and business account service experience. Evolve booking journeys to improve customer outcomes, conversion, and commercial performance by combining human-centred design, customer insights, analytics, and agile delivery. Advise senior leaders on customer experience and revenue opportunities.
Location: Adelaide
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and lead product strategy, vision, and roadmap for the Qantas Business Rewards travel booking engine and business account service experience.
  • •Drive ongoing evolution of the booking experience by identifying opportunities to enhance customer outcomes, improve conversion, and optimise booking journeys.
  • •Analyse trends to identify new product opportunities and ensure alignment with commercial and customer imperatives.
  • •Synthesize customer insights and human-centred design to develop product initiatives that improve the portfolio and customer satisfaction.
  • •Collaborate with and provide advice to senior leaders on product portfolio strategy, customer experience, revenue generation opportunities, and commercial decisions.

Pay and Benefits

Perks:Paid ParentalPaid Leave

Key Requirements

  • •5+ years of product management experience, with digital experience essential.
  • •Tertiary qualifications in Commerce, Technology, Marketing, or relevant qualifications/experience.
  • •Product management skills including strategic and analytical thinking, customer centric mindset, human-centred design, research/insights, and prioritisation.
  • •Comfortable working with Agile and Scrum methodologies and the Business Model Canvas framework.
  • •Experience leading an Agile software development squad with cross-functional business analysts, software engineers, and designers.
Experience:5+ yearsDigitalAirlinesBooking systemsSaaS
Education:
Skills:LeadershipTeam collaborationStakeholder managementCommunicationOrganizational skills
Languages:English (AU)
Tech Stack:AgileScrumBusiness Model Canvas

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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