Senior Agent, Customer Service (Multi-Lingual)

OKX
Malta
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: certificationSkills: ["Interpersonal skills","Problem-solving","Independence","Time management","Quick learning"]

Provide real-time, multilingual customer support for inquiries and issues via email, live chat, and voice. Collaborate with product and marketing stakeholders to address complaints and feedback about websites, products, platforms, and services. Maintain strong knowledge of OKX products to communicate effectively in customers’ preferred languages, build relationships with partners and external stakeholders, and escalate unresolved items to Level 2/Supervisors as needed.

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FursaFursa
OKX
OKX
2 days ago

Senior Agent, Customer Service (Multi-Lingual)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide real-time, multilingual customer support for inquiries and issues via email, live chat, and voice. Collaborate with product and marketing stakeholders to address complaints and feedback about websites, products, platforms, and services. Maintain strong knowledge of OKX products to communicate effectively in customers’ preferred languages, build relationships with partners and external stakeholders, and escalate unresolved items to Level 2/Supervisors as needed.
Location: Malta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inquiries and issues from global customers in multiple languages via email, chat, and voice.
  • •Collaborate with internal and external stakeholders (e.g., product managers, marketing) to address complaints and feedback.
  • •Maintain strong product knowledge to communicate effectively with customers in their preferred language.
  • •Establish and nurture relationships with company partners and external stakeholders.
  • •Escalate queries or unresolved issues to Level 2/Supervisors when they cannot be resolved within standard procedures.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceLearning BudgetWellness Stipend

Key Requirements

  • •Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • •At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  • •Proficiency in spoken and written language relevant to the role, plus a high level of English and another European language.
  • •Ability to work independently in a fast-paced environment and deliver multilingual support according to a given schedule for 24x7 operations.
  • •Strong interpersonal and problem-solving skills to navigate challenging language situations and solve customer issues efficiently.
Experience:2+ yearsCryptoFinance-technologyCustomer service
Education:Certification / Diploma in finance, customer service & relations, linguistics, crypto-related studies
Skills:Interpersonal skillsProblem-solvingIndependenceTime managementQuick learning
Languages:EnglishFrenchSpanishPortugesePolishGerman
Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-SuiteLive chatEmailVoice

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn