Customer Support Specialist (After Hours)

Provide after-hours, multi-channel customer support to internal and external customers, delivering accurate, timely answers via phone, chat, and email. Maintain strong relationships with rental markets and facilitate support requests, while completing administrative tasks in core systems such as password resets, rate entry, and service/call-off requests. Apply detailed product and process knowledge to resolve inquiries professionally, meet quality standards, and continuously improve in a fast-paced customer support environment.