Fraud Operations Agent

PayPal
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Independent decision-making","Documenting findings","Queue management","Problem-solving","Decision-making"]

Review and resolve customer account issues across areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. You’ll document findings in manual and automated case management systems, navigate multiple workflows and queues, and make independent, informed recommendations for uncommon situations while meeting performance expectations. The role supports PayPal’s BNPL business (Paidy) in Japan and requires strong judgment grounded in risk operations policies.

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FursaFursa
PayPal
PayPal
2 days ago

Fraud Operations Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Review and resolve customer account issues across areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. You’ll document findings in manual and automated case management systems, navigate multiple workflows and queues, and make independent, informed recommendations for uncommon situations while meeting performance expectations. The role supports PayPal’s BNPL business (Paidy) in Japan and requires strong judgment grounded in risk operations policies.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with queries regarding accounts.
  • •Document findings in the manual and automated process case management system.
  • •Switch fluidly across multiple workflows, queues, and programs.
  • •Make independent and proficient decisions to resolve consumer and/or merchant issues.
  • •Meet and exceed performance expectations while following risk operations policies and procedures.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •2 years of relevant work experience.
  • •Fluency in Japanese language is required.
  • •Business-level English capability is preferred.
  • •Experience in payment industries is preferred.
  • •Strong understanding of risk operations policies and procedures.
Experience:2+ yearsPayment industriesBNPL
Skills:Independent decision-makingDocumenting findingsQueue managementProblem-solvingDecision-making
Languages:JapaneseEnglish
Tech Stack:Case management system

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn