Customer Success Manager (West Coast)

Just Appraised
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Strategic communication","Organizational skills","Prioritization","Cross-functional collaboration","Risk mitigation"]

Own end-to-end success for a government customer territory, driving adoption, retention, and expansion. You’ll develop tailored account strategies, manage renewals and contract lifecycles, and negotiate growth against annual targets. During adoption, provide targeted training and translate product updates into clear customer value. Track CSAT and churn metrics, map key stakeholders, and collaborate with Product, Sales, and Support to advocate for customer needs. Travel 15–20% annually for customer visits and conferences.

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FursaFursa
Just Appraised
Just Appraised
1 day ago

Customer Success Manager (West Coast)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end success for a government customer territory, driving adoption, retention, and expansion. You’ll develop tailored account strategies, manage renewals and contract lifecycles, and negotiate growth against annual targets. During adoption, provide targeted training and translate product updates into clear customer value. Track CSAT and churn metrics, map key stakeholders, and collaborate with Product, Sales, and Support to advocate for customer needs. Travel 15–20% annually for customer visits and conferences.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and execute tailored account strategies and serve as a trusted advisor to government customers.
  • •Proactively manage renewals and negotiate expansion opportunities to meet retention and growth annual targets.
  • •Drive adoption and value by providing ongoing targeted training and translating product updates into practical customer value.
  • •Monitor success metrics (churn reduction, expansion revenue, CSAT) and use data to plan account strategy.
  • •Map and nurture key decision-makers and advocate for the customer internally while collaborating with Product, Sales, and Support.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kEquityRemote WorkPaid LeaveParental LeaveHome Office

Key Requirements

  • •4+ years of customer success experience, ideally in a fast-growing SaaS startup.
  • •Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities.
  • •Strong focus on customer outcomes and building long-term partnerships.
  • •Ability to navigate multiple stakeholders and de-escalate issues before they become critical.
  • •Proficiency with tools such as Salesforce, Hubspot, Slack, Google Suite, and Fathom (plus Hex and Claude).
Experience:4+ yearsSaaSGovernmentAI
Skills:Strategic communicationOrganizational skillsPrioritizationCross-functional collaborationRisk mitigation
Tech Stack:SalesforceFathomHexGoogle SuiteSlackHubspotClaudeNatural Language Processing (NLP)AI

Company Brief

Just Appraised
Provides an online appraisal management platform that streamlines ordering, tracking, and delivery of residential property appraisals for lenders, brokers, and homeowners, connecting clients with certified local appraisers and digital reports.
Industry: PropTech
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