Customer Success Professional - Indirect

Lumen
Oregon, California, Idaho, Montana, Utah, Washington
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Time management","Negotiation","Cross-functional collaboration"]

Own the selling partner experience for large and mid-market enterprise customers, driving customer lifetime value through indirect partners. Build and maintain long-term relationships, implement success plans, and orchestrate onboarding and lifecycle milestones. Monitor customer and partner metrics to prioritize engagement, run business reviews, and manage retention, renewals, and risk mitigation. Collaborate with Sales, Delivery, and ecosystem partners while enabling adoption of digital tools and expansion opportunities.

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FursaFursa
Lumen
Lumen
2 days ago

Customer Success Professional - Indirect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the selling partner experience for large and mid-market enterprise customers, driving customer lifetime value through indirect partners. Build and maintain long-term relationships, implement success plans, and orchestrate onboarding and lifecycle milestones. Monitor customer and partner metrics to prioritize engagement, run business reviews, and manage retention, renewals, and risk mitigation. Collaborate with Sales, Delivery, and ecosystem partners while enabling adoption of digital tools and expansion opportunities.
Location: Oregon, California, Idaho, Montana, Utah, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain long-term, value-driven relationships with customers and partners to build trust
  • •Implement and manage customer and partner success plans aligned to business goals to ensure value realization
  • •Orchestrate customer onboarding and lifecycle milestones using standardized journey templates
  • •Monitor and analyze customer and partner metrics to prioritize engagement and drive success
  • •Execute engagement strategies and manage retention, renewals, risk mitigation, and business reviews with partners

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •4+ years of customer success or account management experience
  • •Bachelor's degree or equivalent work experience
  • •Experience working with complex, multi-regional enterprise customers
  • •Ability to present, consult, and advise at various leadership levels
  • •Strong verbal and written communication skills with relationship-building and negotiation ability
Experience:4+ yearsEnterpriseMulti-regional
Education:Bachelor's
Skills:CommunicationRelationship buildingTime managementNegotiationCross-functional collaboration

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn