Manager, Patient Experience (Emirati talent)

M42
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Communication","Presentation","Training"]

Design, implement, and manage strategies that improve the end-to-end patient journey at Healthpoint. Lead patient experience measurement through surveys, feedback systems, and performance dashboards, and ensure timely resolution of complaints and service recovery. Conduct patient rounding, analyze experience data to find trends and root causes, and drive corrective actions. Partner with clinical and operational teams on patient- and family-centered care and cross-functional initiatives to raise satisfaction and outcomes.

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FursaFursa
M42
M42
3 days ago

Manager, Patient Experience (Emirati talent)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Design, implement, and manage strategies that improve the end-to-end patient journey at Healthpoint. Lead patient experience measurement through surveys, feedback systems, and performance dashboards, and ensure timely resolution of complaints and service recovery. Conduct patient rounding, analyze experience data to find trends and root causes, and drive corrective actions. Partner with clinical and operational teams on patient- and family-centered care and cross-functional initiatives to raise satisfaction and outcomes.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Design and implement patient experience strategies, programs, and initiatives aligned with organizational goals.
  • •Lead patient experience measurement using surveys, feedback systems, and performance dashboards.
  • •Manage and resolve patient complaints and grievances, ensuring timely closure and service recovery.
  • •Conduct patient rounding and identify opportunities to improve the patient journey and service delivery.
  • •Analyze feedback and experience data, perform root cause analysis, and drive corrective actions in collaboration with clinical and operational teams.

Key Requirements

  • •Bachelor’s degree in a relevant field (Master’s degree or clinical background preferred).
  • •Minimum 6 years of operational experience, preferably in healthcare or service-focused environments.
  • •Strong leadership and stakeholder management skills.
  • •Excellent communication and presentation skills.
  • •Proficiency in Microsoft Office; fluency in written and spoken English.
Experience:6+ yearsHealthcareServiceCustomer experience
Education:Bachelor's
Skills:LeadershipStakeholder managementCommunicationPresentationTraining
Languages:English
Tech Stack:Microsoft Office

Eligibility

Nationality:UAE National

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website