Bilingual Customer Service Analyst (French and English) (Algés, PT, 1495-173)

Allianz
Portugal
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer orientation","Empathy","Communication","Analytical thinking","Organizational skills"]

Support customers and partners by opening, managing, and closing assistance/claims cases end-to-end, including FNOL intake and case follow-through. Validate coverage eligibility against policy terms, coordinate with suppliers and experts, and review reports, quotations, and repair information. Perform preliminary cost analysis, manage replacement equipment processes, calculate deductibles/compensation, and enhance interactions by using Conversational AI and AI-enabled tools.

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FursaFursa
Allianz
Allianz
2 months ago

Bilingual Customer Service Analyst (French and English) (Algés, PT, 1495-173)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers and partners by opening, managing, and closing assistance/claims cases end-to-end, including FNOL intake and case follow-through. Validate coverage eligibility against policy terms, coordinate with suppliers and experts, and review reports, quotations, and repair information. Perform preliminary cost analysis, manage replacement equipment processes, calculate deductibles/compensation, and enhance interactions by using Conversational AI and AI-enabled tools.
Location: Portugal
Workplace: Hybrid
Employment Type: Full time · 6 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Open, manage, and close cases for partners while following operational procedures and delivering an outstanding customer experience.
  • •Handle incoming calls and other contact channels (FNOL – First Notice of Loss) for customers, beneficiaries, partners, and suppliers.
  • •Validate coverage eligibility based on policy terms and communicate acceptance or rejection of requests.
  • •Coordinate services with suppliers and monitor progress until case resolution, including reviewing reports and quotations.
  • •Conduct preliminary cost analysis, manage equipment replacement processes, calculate and communicate deductibles and compensation amounts.

Key Requirements

  • •High school diploma (12th grade) or equivalent technical qualification.
  • •Fluency in French and English (minimum B2 level).
  • •Valid work authorization for Portugal.
  • •Ability to handle incoming calls and manage cases through to completion.
  • •Strong customer orientation and communication skills.
Education:High School
Skills:Customer orientationEmpathyCommunicationAnalytical thinkingOrganizational skills
Languages:FrenchEnglish
Tech Stack:Conversational AIArtificial Intelligence (AI)Machine LearningData analyticsCloud-based toolsComputer applicationsDigital tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn