Allianz

3 weeks ago

Bilingual Customer Service Analyst (French and English) (Algés, PT, 1495-173)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support customers and partners by opening, managing, and closing assistance/claims cases end-to-end, including FNOL intake and case follow-through. Validate coverage eligibility against policy terms, coordinate with suppliers and experts, and review reports, quotations, and repair information. Perform preliminary cost analysis, manage replacement equipment processes, calculate deductibles/compensation, and enhance interactions by using Conversational AI and AI-enabled tools.

Location: Portugal

Workplace: Hybrid

Employment Type: Full time · 6 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Open, manage, and close cases for partners while following operational procedures and delivering an outstanding customer experience.
•Handle incoming calls and other contact channels (FNOL – First Notice of Loss) for customers, beneficiaries, partners, and suppliers.
•Validate coverage eligibility based on policy terms and communicate acceptance or rejection of requests.
•Coordinate services with suppliers and monitor progress until case resolution, including reviewing reports and quotations.
•Conduct preliminary cost analysis, manage equipment replacement processes, calculate and communicate deductibles and compensation amounts.

Key Requirements

•High school diploma (12th grade) or equivalent technical qualification.
•Fluency in French and English (minimum B2 level).
•Valid work authorization for Portugal.
•Ability to handle incoming calls and manage cases through to completion.
•Strong customer orientation and communication skills.

Education:High School

Skills:Customer orientationEmpathyCommunicationAnalytical thinkingOrganizational skills

Languages:FrenchEnglish

Tech Stack:Conversational AIArtificial Intelligence (AI)Machine LearningData analyticsCloud-based toolsComputer applicationsDigital tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 weeks ago

Bilingual Customer Service Analyst (French and English) (Algés, PT, 1495-173)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Hybrid

Employment Type: Full time · 6 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Open, manage, and close cases for partners while following operational procedures and delivering an outstanding customer experience.
•Handle incoming calls and other contact channels (FNOL – First Notice of Loss) for customers, beneficiaries, partners, and suppliers.
•Validate coverage eligibility based on policy terms and communicate acceptance or rejection of requests.
•Coordinate services with suppliers and monitor progress until case resolution, including reviewing reports and quotations.
•Conduct preliminary cost analysis, manage equipment replacement processes, calculate and communicate deductibles and compensation amounts.

Key Requirements

•High school diploma (12th grade) or equivalent technical qualification.
•Fluency in French and English (minimum B2 level).
•Valid work authorization for Portugal.
•Ability to handle incoming calls and manage cases through to completion.
•Strong customer orientation and communication skills.

Education:High School

Skills:Customer orientationEmpathyCommunicationAnalytical thinkingOrganizational skills

Languages:FrenchEnglish

Tech Stack:Conversational AIArtificial Intelligence (AI)Machine LearningData analyticsCloud-based toolsComputer applicationsDigital tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn