RTX

2 months ago

IT Configuration Management Analyst (Puerto Rico)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Implement and maintain CMDB data integrity in ServiceNow for RTX’s enterprise environment. You’ll monitor discovery, reconcile data from authoritative sources, validate CI attributes, and ensure governance metrics align with CSDM, ITIL, and compliance requirements, while supporting cross-functional teams and audit-readiness.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Operate CMDB processes ensuring data integrity, accuracy, and reliability within ServiceNow.
•Monitor discovery health and troubleshoot failed or incomplete discovery patterns across CI classes.
•Reconcile CMDB data from authoritative sources and remediate data quality issues to maintain trusted CI records.
•Collaborate with infrastructure, network, application, security, asset management, and ITSM teams to validate CI attributes, relationships, and lifecycle status.
•Maintain dashboards, trust scores, reconciliation rules, and governance metrics to ensure compliance with data stewardship standards.

Pay and Benefits

Perks:Health InsuranceRetirementParental LeaveRemote Work

Key Requirements

•University degree or equivalent experience; minimum 5 years in CMDB/IT operations or related field, or advanced degree with at least 3 years of experience
•3–5 years Configuration Management, IT operations, service management, or platform administration experience
•Hands-on experience with ServiceNow CMDB and Discovery
•Experience with infrastructure technologies (servers, network, storage, cloud)
•Experience troubleshooting technical workflows or integrations

Experience:5+ yearsIT operationsCMDBServiceNow

Education:Bachelor's

Skills:ServiceNowCMDBDiscoveryIREITILSOXNISTCMMC

Certifications:ServiceNow Certified System Administrator

Languages:English

Tech Stack:ServiceNowCMDBDiscoveryIREITILNISTCMMCSOX

Eligibility

Nationality:US National

Security Clearance:None/Not Required

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX