Live Chat Support

Qureos
Atlanta
Workplace: OnsiteFull timeUSD 18 - 25 hourlyFunction: Product ManagementSkills: ["Empathy","Patience","Written communication","Organization","Attention to detail","Confidentiality","Responsiveness"]

Be the first point of contact for clients and families through live chat, delivering fast, empathetic, and accurate information about programs and services. You’ll guide people to the right resources within CARING, Inc., handle sensitive situations with discretion, and maintain confidential records in internal systems while coordinating with other departments to ensure a supportive client journey.

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FursaFursa
Qureos
Qureos
1 week ago

Live Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Be the first point of contact for clients and families through live chat, delivering fast, empathetic, and accurate information about programs and services. You’ll guide people to the right resources within CARING, Inc., handle sensitive situations with discretion, and maintain confidential records in internal systems while coordinating with other departments to ensure a supportive client journey.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond promptly and professionally to enquiries received via live chat, providing accurate information about programmes and services.
  • •Offer compassionate and empathetic support to clients, their families, and the general public based on their unique needs.
  • •Guide individuals to the appropriate resources and departments within CARING, Inc. to ensure they receive the correct assistance.
  • •Maintain meticulous, confidential records of client interactions within internal systems and handle sensitive information with discretion.
  • •Collaborate with colleagues across departments and stay informed about all services to provide current, relevant information.

Pay and Benefits

Salary: USD 18 - 25 hourly

Key Requirements

  • •Proven experience in a customer service or client support role, preferably using live chat or other digital communication platforms.
  • •Exceptional written communication skills in English with excellent grammar, spelling, and a professional, friendly tone.
  • •Empathy, patience, and a strong desire to help vulnerable individuals.
  • •Ability to manage multiple conversations at once while maintaining high standards of quality and care.
  • •Strong organisational skills and attention to detail, with proficiency in standard office software and ability to learn new systems quickly.
Experience:Non-profitHealthcareSocial care
Skills:EmpathyPatienceWritten communicationOrganizationAttention to detailConfidentialityResponsiveness
Languages:English

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn