Customer Success Manager (EMEA)

BitGo
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Cross-functional collaboration","Leadership","Data-driven decision making","Creative problem-solving"]

Drive client relationship strategy for EMEA customers by improving adoption and successful implementation of BitGo’s custody, wallets, staking, trading, and financing services. Generate new revenue opportunities, apply product and industry knowledge to deliver results, and use data to identify trends and remove barriers. Lead end-to-end success project plans and help scale the Success team through process improvements and better customer experience iteration.

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FursaFursa
BitGo
BitGo
2 months ago

Customer Success Manager (EMEA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive client relationship strategy for EMEA customers by improving adoption and successful implementation of BitGo’s custody, wallets, staking, trading, and financing services. Generate new revenue opportunities, apply product and industry knowledge to deliver results, and use data to identify trends and remove barriers. Lead end-to-end success project plans and help scale the Success team through process improvements and better customer experience iteration.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Generate new revenue opportunities and drive strategy across client relationships.
  • •Improve adoption and successful implementation of solutions and services.
  • •Develop and measure KPIs for efficiency, productivity, quality, and learning success.
  • •Apply product and industry knowledge to develop innovative solutions and identify trends.
  • •Lead end-to-end project plans and scale the Success team through process improvements.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityAnnual Bonus

Key Requirements

  • •6+ years of work experience in customer success and GTM.
  • •Past project management experience.
  • •Experience leading across multiple channels and managing customer success operations at scale.
  • •Ability to influence and communicate cross-functionally.
  • •Passion for the digital assets market and technologies.
Experience:6+ yearsDigital assetsGTMCustomer success
Skills:CommunicationCross-functional collaborationLeadershipData-driven decision makingCreative problem-solving
Languages:English

Company Brief

BitGo
Provides institutional-grade cryptocurrency custody, wallet, and security solutions including custody services, hot and cold wallet infrastructure, and compliance tools for exchanges, asset managers, and crypto-native businesses.
Industry: Blockchain & Web3
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Headquarters: Palo Alto, United States
Founded: 2013
WebsiteLinkedIn