Customer Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 18.2 - 29.3 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer-first mindset","Empathy","Communication","Telephone etiquette","Active listening","Multitasking","Record-keeping","Fast-paced teamwork"]

Serve as a friendly, knowledgeable point of contact in the Service Department by responding to customer calls, assisting with service requests, and coordinating appointments. You’ll schedule and route inquiries, deliver written follow-ups, manage repair-related scheduling and reminder calls, and escalate updates when parts arrive. You’ll also support compliance efforts by auditing related service records while following CarMax Environmental, Health and Safety requirements in a fast-paced environment.

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FursaFursa
CarMax
CarMax
4 days ago

Customer Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a friendly, knowledgeable point of contact in the Service Department by responding to customer calls, assisting with service requests, and coordinating appointments. You’ll schedule and route inquiries, deliver written follow-ups, manage repair-related scheduling and reminder calls, and escalate updates when parts arrive. You’ll also support compliance efforts by auditing related service records while following CarMax Environmental, Health and Safety requirements in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors with customer interactions as needed.
  • •Schedule service appointments and provide accurate routing of calls and inquiries.
  • •Manage repair requests by coordinating appointments, performing reminder calls, and contacting customers when parts arrive.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, and follow EH&S requirements while keeping the work area clean and orderly.

Pay and Benefits

Salary: USD 18.2 - 29.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Proficiency in data entry and record-keeping with intermediate computer skills, including spreadsheets.
  • •Ability to work varied shifts, including nights, weekends, and holidays, while maintaining a professional appearance.
Skills:Customer-first mindsetEmpathyCommunicationTelephone etiquetteActive listeningMultitaskingRecord-keepingFast-paced teamwork
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn