Applied Materials

4 months ago

Product Support Tech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide on-site product support for semiconductor and display manufacturing equipment in Gloucester, MA. You’ll support machine down responses, upgrades, and retrofits, travel to customer sites on short notice, and help drive new product development in the field. Develop field service bulletins, participate in technical escalation conference calls, and apply specialized technical troubleshooting and preventive maintenance expertise to resolve complex issues.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Respond on short notice to customer needs including machine down situations, upgrades, and retrofits.
•Provide field support for new product development in coordination with engineering.
•Create and maintain field service bulletins to support equipment operations.
•Support and contribute to technical escalation conference calls.
•Use specialized expertise to troubleshoot equipment issues and solve problems with limited precedent.

Travel: Medium travel

Pay and Benefits

Salary: USD 27.5 - 37.4

Key Requirements

•Must be able to work off shift hours and weekends when required.
•Travel to customer sites on short notice for machine down, upgrades, and retrofits.
•Support new product development within engineering and in the field.
•Develop field service bulletins.
•Participate in technical escalations conference calls.

Skills:Problem-solvingInterpersonal communicationTactJudgmentLeadership

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

4 months ago

Product Support Tech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Respond on short notice to customer needs including machine down situations, upgrades, and retrofits.
•Provide field support for new product development in coordination with engineering.
•Create and maintain field service bulletins to support equipment operations.
•Support and contribute to technical escalation conference calls.
•Use specialized expertise to troubleshoot equipment issues and solve problems with limited precedent.

Travel: Medium travel

Pay and Benefits

Salary: USD 27.5 - 37.4

Key Requirements

•Must be able to work off shift hours and weekends when required.
•Travel to customer sites on short notice for machine down, upgrades, and retrofits.
•Support new product development within engineering and in the field.
•Develop field service bulletins.
•Participate in technical escalations conference calls.

Skills:Problem-solvingInterpersonal communicationTactJudgmentLeadership

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor