Technical Support Engineer 2, Premier - Sao Paulo

DataDog
São Paulo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Detail-attentive","Continuous learning","Client-centric thinking","Judgment/escalation"]

Work as a Premier Support Engineer for Datadog’s enterprise customers, handling technical questions through email, chat, and video calls while educating users on the platform. Reproduce product and configuration issues, troubleshoot Datadog’s 700+ integrations, and lead customer-facing discussions based on needs and use cases. Build internal documentation, participate in customer health checks, and collaborate with a fast-paced Premier Support team in a hybrid schedule.

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DataDog
DataDog
1 day ago

Technical Support Engineer 2, Premier - Sao Paulo

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Last checked: 6 hours agoStatus: Live

Job Summary

Work as a Premier Support Engineer for Datadog’s enterprise customers, handling technical questions through email, chat, and video calls while educating users on the platform. Reproduce product and configuration issues, troubleshoot Datadog’s 700+ integrations, and lead customer-facing discussions based on needs and use cases. Build internal documentation, participate in customer health checks, and collaborate with a fast-paced Premier Support team in a hybrid schedule.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to technical client requests via email, chat, and video calls while educating clients on the platform
  • •Develop relationships with end users at Premier Customers to resolve their questions
  • •Participate in routine health check meetings with Premier Customers
  • •Reproduce product and configuration issues and troubleshoot Datadog’s 700+ integrations
  • •Build internal documentation and knowledge articles; drive product and engineering conversations based on customer needs

Pay and Benefits

Perks:RsusEquity

Key Requirements

  • •2+ years of multi-channel technical support experience at a SaaS company
  • •Experience in a Premium/Enterprise technical support role
  • •Basic knowledge of Linux and some programming experience
  • •Bilingual Portuguese and English speaking
  • •Ability to think critically with a client-centric approach and know when to escalate
Experience:2+ yearsSaaS
Skills:Self-motivatedDetail-attentiveContinuous learningClient-centric thinkingJudgment/escalation
Languages:PortugueseEnglish
Tech Stack:Linux

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn