Headway

2 weeks ago

Senior Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive and scale core operations workflows that improve execution, quality, and efficiency for a mental health platform used by providers across all 50 states. Partner with product, engineering, payer, and CX teams as an operational bridge to build scalable processes, monitoring, and automation. Use data-driven analysis to identify actionable insights and help ensure operational health, delivering real-world impact for hundreds of thousands of patients.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Operationalize and scale core workflows delivering real-world impact for patients and providers.
•Design and implement execution strategy to ensure high-quality operations and operational health.
•Drive build, execution, monitoring, and ongoing implementation of scalable products and processes.
•Identify opportunities to improve efficiency and automation using operational expertise.
•Support and lead cross-functional efforts with product, engineering, payer, and CX teams to drive core ops processes and team OKRs.

Pay and Benefits

Salary: USD 76,160 - 112,000 annually

Equity and Bonus:Equity

Perks:Equity CompensationHealth InsuranceDentalVisionHsa/fsa401kHome OfficeParental LeavePaid LeaveEmployee Assistance

Key Requirements

•3-5 years of experience in consulting, operations, investment banking, or related fields; operations experience at a high-growth startup is a plus.
•Highly data-driven, able to drive complex analyses to identify key actionable insights.
•Strong execution mindset: self-starter who pushes toward clarity and delivery.
•Collaborative partner who proactively works across teams while holding others and self accountable for business results.
•Systems thinker who solves problems with product and automation.

Experience:3-5 yearsConsultingOperationsInvestment bankingHigh-growth startup

Skills:Data-drivenSelf-starterCollaborationAccountabilitySystems thinking

Company Brief

Headway

Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2017

Website

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Headway

2 weeks ago

Senior Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Operationalize and scale core workflows delivering real-world impact for patients and providers.
•Design and implement execution strategy to ensure high-quality operations and operational health.
•Drive build, execution, monitoring, and ongoing implementation of scalable products and processes.
•Identify opportunities to improve efficiency and automation using operational expertise.
•Support and lead cross-functional efforts with product, engineering, payer, and CX teams to drive core ops processes and team OKRs.

Pay and Benefits

Salary: USD 76,160 - 112,000 annually

Equity and Bonus:Equity

Perks:Equity CompensationHealth InsuranceDentalVisionHsa/fsa401kHome OfficeParental LeavePaid LeaveEmployee Assistance

Key Requirements

•3-5 years of experience in consulting, operations, investment banking, or related fields; operations experience at a high-growth startup is a plus.
•Highly data-driven, able to drive complex analyses to identify key actionable insights.
•Strong execution mindset: self-starter who pushes toward clarity and delivery.
•Collaborative partner who proactively works across teams while holding others and self accountable for business results.
•Systems thinker who solves problems with product and automation.

Experience:3-5 yearsConsultingOperationsInvestment bankingHigh-growth startup

Skills:Data-drivenSelf-starterCollaborationAccountabilitySystems thinking

Company Brief

Headway

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2017

Website