Commerce

3 weeks ago

Salesforce Administrator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Salesforce Administrator II on the Go To Market Business Applications team, owning configuration, maintenance, and optimization of Salesforce (primarily Service Cloud) to support Sales, Customer Success, and Support. Responsible for declarative customization, data quality, integration touchpoints, and cross-team collaboration to translate business needs into scalable Salesforce solutions without code.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Administer and configure Commerce's Salesforce org, including user management, profiles, permission sets, roles, and data security.
•Own Service Cloud configuration — case management, queues, assignment and escalation rules, entitlements, SLA milestones, macros, and quick text in support of the customer-facing organization.
•Build and maintain flows, validation rules, custom objects, fields, and page layouts using declarative tools.
•Support and configure CTI and telephony integrations used by the support team, ensuring reliable call routing and screen pop functionality.
•Collaborate with the support org to configure and optimize Knowledge, ensuring articles are structured, surfaced, and maintained effectively.

Key Requirements

•3+ years of hands-on Salesforce administration experience in a production org
•Salesforce Certified Administrator required; Service Cloud Consultant certification strongly preferred or actively in progress
•Deep familiarity with Service Cloud — configured case management, SLA entitlements, routing rules, and support queues
•Strong working knowledge of Flow Builder; you reach for flows first and know where their limits are
•Experience working alongside a support or customer success organization and configuring Salesforce to match their workflows

Experience:3+ yearsSalesforceCrmCustomer successSupport

Skills:CommunicationCollaborationProblem-solvingDocumentationAttention to detail

Certifications:Salesforce Certified AdministratorService Cloud Consultant

Tech Stack:SalesforceService CloudFlow BuilderCTIFive9GenesysZendeskFreshdeskServiceNow

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn

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Commerce

3 weeks ago

Salesforce Administrator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Administer and configure Commerce's Salesforce org, including user management, profiles, permission sets, roles, and data security.
•Own Service Cloud configuration — case management, queues, assignment and escalation rules, entitlements, SLA milestones, macros, and quick text in support of the customer-facing organization.
•Build and maintain flows, validation rules, custom objects, fields, and page layouts using declarative tools.
•Support and configure CTI and telephony integrations used by the support team, ensuring reliable call routing and screen pop functionality.
•Collaborate with the support org to configure and optimize Knowledge, ensuring articles are structured, surfaced, and maintained effectively.

Key Requirements

•3+ years of hands-on Salesforce administration experience in a production org
•Salesforce Certified Administrator required; Service Cloud Consultant certification strongly preferred or actively in progress
•Deep familiarity with Service Cloud — configured case management, SLA entitlements, routing rules, and support queues
•Strong working knowledge of Flow Builder; you reach for flows first and know where their limits are
•Experience working alongside a support or customer success organization and configuring Salesforce to match their workflows

Experience:3+ yearsSalesforceCrmCustomer successSupport

Skills:CommunicationCollaborationProblem-solvingDocumentationAttention to detail

Certifications:Salesforce Certified AdministratorService Cloud Consultant

Tech Stack:SalesforceService CloudFlow BuilderCTIFive9GenesysZendeskFreshdeskServiceNow

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn