Technical Support Specialist (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Time management","Organizational skills","Teamwork","Driving communication plans"]

Support Premier and Advance Wealth Sales with legislative and regulatory guidance and deliver technical consultancy across insurance sales. Partner with the Head of Technical Support to share best practices and help network teams improve performance. Assist frontline sales to raise client satisfaction, sales quality, product penetration, and client relationships while maintaining profitable scale and increased revenue per client. Drive conduct and controls standards aligned with HSBC Values.

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FursaFursa
HSBC
HSBC
1 day ago

Technical Support Specialist (Kowloon City, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support Premier and Advance Wealth Sales with legislative and regulatory guidance and deliver technical consultancy across insurance sales. Partner with the Head of Technical Support to share best practices and help network teams improve performance. Assist frontline sales to raise client satisfaction, sales quality, product penetration, and client relationships while maintaining profitable scale and increased revenue per client. Drive conduct and controls standards aligned with HSBC Values.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide legislative and regulatory support/guidance to Premier and Advance Wealth Sales.
  • •Improve sales force productivity by delivering superior technical support.
  • •Provide internal technical consultancy in all aspects of insurance sales.
  • •Share best practices with the Head of Technical Support and support network team development.
  • •Support frontline sales to improve client satisfaction, sales quality, product penetration, and client relationships while maintaining profitable scale and increasing revenue per client.

Key Requirements

  • •Experience in insurance sales, processes, or back office.
  • •Provide legislative and regulatory support and guidance to sales teams.
  • •Deliver internal technical consultancy across insurance sales.
  • •Strong communication, time management, and organizational skills.
  • •Excellent spoken and written English and Cantonese (spoken Mandarin is an added advantage).
Experience:Insurance
Skills:CommunicationTime managementOrganizational skillsTeamworkDriving communication plans
Languages:EnglishCantoneseMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn