Senior Data Scientist - Product Analytics

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Communication","Problem-solving","Ownership","Curiosity","Collaboration"]

Senior Data Scientist for Product Analytics at Intercom, partnering with product teams to derive insights that shape product strategy, build end-to-end data pipelines, and deliver actionable dashboards. You’ll influence roadmaps through experiments, collaborate across RAD, and communicate findings to the wider organization, leveraging SQL, Python/R and BI tools to drive impact for millions of end users.

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FursaFursa
Intercom
Intercom
1 year ago

Senior Data Scientist - Product Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Senior Data Scientist for Product Analytics at Intercom, partnering with product teams to derive insights that shape product strategy, build end-to-end data pipelines, and deliver actionable dashboards. You’ll influence roadmaps through experiments, collaborate across RAD, and communicate findings to the wider organization, leveraging SQL, Python/R and BI tools to drive impact for millions of end users.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Manager level

Key Responsibilities

  • •You’ll partner with product teams to help them identify important questions and answer those questions with data.
  • •You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities.
  • •You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.
  • •You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.
  • •You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research.

Pay and Benefits

Perks:Health InsuranceDentalEquityLife Insurance

Key Requirements

  • •5+ years experience working with data to solve problems and drive evidence-based decisions.
  • •Excellent SQL skills and experience of applying analytical and statistical approaches to problem solving.
  • •Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision.
  • •Excellent communication skills (technical and non-technical) and a focus on driving impact.
  • •Experience with a scientific computing language (such as R or Python).
Experience:5+ yearsData scienceProduct analyticsBIData pipelines
Skills:CommunicationProblem-solvingOwnershipCuriosityCollaboration
Languages:English
Tech Stack:SQLPythonRTableauSupersetLookerETLBI

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn