Harvey

2 days ago

Enterprise Customer Success Manager (Asset Management)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Guide enterprise clients and leading law firms through adoption of Harvey, acting as a trusted advisor who embeds the platform into customer workflows. Evangelize and enable end users to use LLM-powered solutions, manage customer relationships, and drive success using adoption/utilization KPIs to ensure high ROI. Monitor customer health for renewal and expansion, relay insights back to internal teams, and travel periodically to support customer engagements.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead integration of Harvey into client workflows to ensure seamless adoption and optimal use of AI solutions.
•Train and enable end users by evangelizing the power of LLMs and driving daily product usage.
•Own client relationship management as the primary contact, delivering a consultative customer experience.
•Manage success metrics using adoption rates, utilization metrics, and KPIs to drive satisfaction and high ROI.
•Monitor customer health for renewal and expansion opportunities, and feed client insights back to internal teams.

Pay and Benefits

Salary: USD 160,000 - 185,000 annually

Equity and Bonus:Equity

Key Requirements

•Experience in asset management, banking, or financial services, or strategic customer success/account management experience.
•Experience in legal (big law) or top-tier management consulting, plus direct experience managing large-scale technology projects.
•Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
•Demonstrated results orientation with the ability to prioritize competing tasks and work with demanding customers.
•Team-first mindset with a collaborative, proactive approach.

Experience:Asset managementBankingFinancial servicesLegalBig lawManagement consultingCustomer success

Skills:CommunicationStrategic planningStakeholder influencePrioritizationCollaboration

Tech Stack:Agentic AIEnterprise-grade platformLLMsAnalyticsKPIs

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

2 days ago

Enterprise Customer Success Manager (Asset Management)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead integration of Harvey into client workflows to ensure seamless adoption and optimal use of AI solutions.
•Train and enable end users by evangelizing the power of LLMs and driving daily product usage.
•Own client relationship management as the primary contact, delivering a consultative customer experience.
•Manage success metrics using adoption rates, utilization metrics, and KPIs to drive satisfaction and high ROI.
•Monitor customer health for renewal and expansion opportunities, and feed client insights back to internal teams.

Pay and Benefits

Salary: USD 160,000 - 185,000 annually

Equity and Bonus:Equity

Key Requirements

•Experience in asset management, banking, or financial services, or strategic customer success/account management experience.
•Experience in legal (big law) or top-tier management consulting, plus direct experience managing large-scale technology projects.
•Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels.
•Demonstrated results orientation with the ability to prioritize competing tasks and work with demanding customers.
•Team-first mindset with a collaborative, proactive approach.

Experience:Asset managementBankingFinancial servicesLegalBig lawManagement consultingCustomer success

Skills:CommunicationStrategic planningStakeholder influencePrioritizationCollaboration

Tech Stack:Agentic AIEnterprise-grade platformLLMsAnalyticsKPIs

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor