Miele

2 weeks ago

Technical Support Specialist (Bilingual – French/English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a technical expert for complex residential appliance service issues, providing long-term solutions and guiding technicians on Miele diagnostic tools, software, and service procedures. Stay current on Miele products and processes, support launches of new products, and partner with Product Support and Domestic Service to identify quality trends and improve training and performance. Handle parts/accessory identification, create accurate work orders and service documentation, and contribute to continuous service quality improvements.

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Resolve complex service issues as a technical expert with effective, long-term solutions.
•Guide technicians on Miele diagnostic tools, software, and service procedures.
•Maintain up-to-date knowledge of Miele products, technologies, and service processes, including supporting new product launches and implementations.
•Partner with Product Support and collaborate with Domestic Service to identify product quality trends and improve training, processes, and technician performance.
•Assist with parts and accessory identification/ordering and create and manage accurate work orders and service documentation; respond to internal inquiries and support continuous improvement.

Pay and Benefits

Salary: 60,000 - 70,000

Key Requirements

•Bilingual (French & English) with strong communication skills.
•5–7 years of experience in residential appliance repair, with field experience preferred.
•Strong technical knowledge of electrical and electronic systems, refrigeration, and mechanical troubleshooting.
•Familiarity with networking basics and experience supporting service procedures.
•Experience with CRM/ERP systems and service tools (preferred), plus high attention to detail and problem-solving ability.

Experience:5-7 yearsResidential appliance repair

Skills:CommunicationProblem-solvingAttention to detailOrganizationProfessionalism

Languages:FrenchEnglish

Tech Stack:Miele productsDiagnostic toolsService softwareCRMERP

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

2 weeks ago

Technical Support Specialist (Bilingual – French/English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Resolve complex service issues as a technical expert with effective, long-term solutions.
•Guide technicians on Miele diagnostic tools, software, and service procedures.
•Maintain up-to-date knowledge of Miele products, technologies, and service processes, including supporting new product launches and implementations.
•Partner with Product Support and collaborate with Domestic Service to identify product quality trends and improve training, processes, and technician performance.
•Assist with parts and accessory identification/ordering and create and manage accurate work orders and service documentation; respond to internal inquiries and support continuous improvement.

Pay and Benefits

Salary: 60,000 - 70,000

Key Requirements

•Bilingual (French & English) with strong communication skills.
•5–7 years of experience in residential appliance repair, with field experience preferred.
•Strong technical knowledge of electrical and electronic systems, refrigeration, and mechanical troubleshooting.
•Familiarity with networking basics and experience supporting service procedures.
•Experience with CRM/ERP systems and service tools (preferred), plus high attention to detail and problem-solving ability.

Experience:5-7 yearsResidential appliance repair

Skills:CommunicationProblem-solvingAttention to detailOrganizationProfessionalism

Languages:FrenchEnglish

Tech Stack:Miele productsDiagnostic toolsService softwareCRMERP

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn