Abu Dhabi Islamic Bank

1 month ago

Data & Technical Support Officer (Outsource)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Role responsible for ensuring the effective operation, quality, and governance of GPPD document management and retention systems, with a strong focus on iServer and Munazzam. Serves as the liaison between GPPD, IT teams, and business users, supporting system stability, enhancements, MIS reporting, and the quality of published policies and procedures.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary GPPD SPOC for all system‑related matters concerning iServer, Munazzam, and document retention platforms.
•Coordinate with IT teams on system issues and incident resolution, enhancements and change requests, user access, configuration, and workflow dependencies.
•Conduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency.
•Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision making.
•Support the GPPD team with ad hoc document retrieval, audits, and remediation requests.

Key Requirements

•Bachelor’s degree with at least 5 years of professional experience, preferably in banking or financial institutions.
•Strong technical and functional expertise in document management systems.
•Solid understanding of document retention, governance workflows, and approval dependencies.
•Good knowledge of system interfaces, data integrity controls, and reporting mechanisms.
•Proficient in Microsoft Office and document formatting tools.

Experience:5+ yearsBankingFinancial servicesDocument management

Education:Bachelor's

Skills:CommunicationProblem-solvingTeam collaboration

Languages:English

Tech Stack:IServerMunazzamMicrosoft Office

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

1 month ago

Data & Technical Support Officer (Outsource)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary GPPD SPOC for all system‑related matters concerning iServer, Munazzam, and document retention platforms.
•Coordinate with IT teams on system issues and incident resolution, enhancements and change requests, user access, configuration, and workflow dependencies.
•Conduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency.
•Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision making.
•Support the GPPD team with ad hoc document retrieval, audits, and remediation requests.

Key Requirements

•Bachelor’s degree with at least 5 years of professional experience, preferably in banking or financial institutions.
•Strong technical and functional expertise in document management systems.
•Solid understanding of document retention, governance workflows, and approval dependencies.
•Good knowledge of system interfaces, data integrity controls, and reporting mechanisms.
•Proficient in Microsoft Office and document formatting tools.

Experience:5+ yearsBankingFinancial servicesDocument management

Education:Bachelor's

Skills:CommunicationProblem-solvingTeam collaboration

Languages:English

Tech Stack:IServerMunazzamMicrosoft Office

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor