CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide a customer-first experience by guiding customers through vehicle buying, selling, appraisals, test drives, and financing applications. Support inventory processes, perform vehicle condition and cosmetic inspections, and handle paperwork and payment administration. Coordinate service appointments and help ensure accurate repair order billing while collaborating across teams and following CarMax Environmental, Health and Safety requirements in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Conduct vehicle condition assessments and cosmetic inspections, documenting details for appraisals and communicating findings.
•Manage inventory tasks including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative work such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accurate billing while collaborating with teams and meeting EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid Leave

Key Requirements

•Strong communication skills with confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals and follow processes accurately.
•High School Diploma or equivalent and a valid driver’s license, including ability to lift up to 25 lbs.

Education:High School

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Conduct vehicle condition assessments and cosmetic inspections, documenting details for appraisals and communicating findings.
•Manage inventory tasks including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative work such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accurate billing while collaborating with teams and meeting EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid Leave

Key Requirements

•Strong communication skills with confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals and follow processes accurately.
•High School Diploma or equivalent and a valid driver’s license, including ability to lift up to 25 lbs.

Education:High School

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website