HSBC

1 week ago

Production Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Maintain the stability of live production services for HSBC’s Global Payments Solutions Client Connectivity team. Triage and resolve incidents and service requests within SLAs, using logs, monitoring, and data checks to identify causes and apply controlled workarounds. Coordinate recovery with engineering, infrastructure, networks, and vendors; escalate severity issues; and communicate clearly to stakeholders. Support problem management, runbooks/documentation, automation, and change/release activities including DR tests and patching/evergreening.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Monitor and support live production services, handling incidents and service requests within agreed SLAs.
•Perform initial triage using logs, monitoring, and data checks to identify likely causes and apply controlled workarounds/fixes.
•Coordinate recovery with partner teams (engineering, infrastructure, network, vendors) and escalate high-severity issues to the Production Support Lead/Major Incident Manager.
•Provide clear, timely stakeholder communications on impact, progress, and next steps.
•Contribute to problem management (root cause analysis and post-incident reviews), maintain runbooks/knowledge articles, and support continuous improvement, automation, and change/release activities including DR tests and patching/evergreening.

Key Requirements

•Experience in production support / IT service management in a regulated environment, ideally within banking technology.
•Knowledge of IT infrastructure concepts (on-prem and cloud), including networking fundamentals and service dependencies.
•Hands-on capability with Unix/Linux, SQL, log analysis, and troubleshooting in distributed systems.
•Experience using monitoring/observability tools such as Splunk, AppDynamics, or Geneos (or equivalents).
•Knowledge of Incident, Problem, Change, and Release Management aligned to ITIL.

Experience:BankingPaymentsRegulated environmentDistributed systems

Skills:CommunicationCollaborationPrioritizationCalm under pressureStakeholder management

Certifications:ITIL

Languages:English

Tech Stack:Unix/LinuxSQLSplunkAppDynamicsGeneosITILOracleMQWebSphereOpen SystemsJavaJ2EE

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Production Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Monitor and support live production services, handling incidents and service requests within agreed SLAs.
•Perform initial triage using logs, monitoring, and data checks to identify likely causes and apply controlled workarounds/fixes.
•Coordinate recovery with partner teams (engineering, infrastructure, network, vendors) and escalate high-severity issues to the Production Support Lead/Major Incident Manager.
•Provide clear, timely stakeholder communications on impact, progress, and next steps.
•Contribute to problem management (root cause analysis and post-incident reviews), maintain runbooks/knowledge articles, and support continuous improvement, automation, and change/release activities including DR tests and patching/evergreening.

Key Requirements

•Experience in production support / IT service management in a regulated environment, ideally within banking technology.
•Knowledge of IT infrastructure concepts (on-prem and cloud), including networking fundamentals and service dependencies.
•Hands-on capability with Unix/Linux, SQL, log analysis, and troubleshooting in distributed systems.
•Experience using monitoring/observability tools such as Splunk, AppDynamics, or Geneos (or equivalents).
•Knowledge of Incident, Problem, Change, and Release Management aligned to ITIL.

Experience:BankingPaymentsRegulated environmentDistributed systems

Skills:CommunicationCollaborationPrioritizationCalm under pressureStakeholder management

Certifications:ITIL

Languages:English

Tech Stack:Unix/LinuxSQLSplunkAppDynamicsGeneosITILOracleMQWebSphereOpen SystemsJavaJ2EE

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn