DP World

2 weeks ago

Manager, Service Delivery Systems - Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead and manage IT Service Management (ITSM) processes to ensure effective delivery of IT services across the Americas, with a strong focus on Atlassian Jira administration. Drive continuous improvement by optimizing workflows, implementing automation, and overseeing incident and problem management. Collaborate with IT, business units, and external vendors to align services with organizational objectives, while building and leading an IT service delivery team and maintaining performance reporting and metrics.

Location: Santo Domingo

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Lead and manage ITSM processes, including developing ITSM strategies, policies, and procedures.
•Oversee Atlassian Jira administration, including configuration, customization, optimization, and cross-functional enhancements.
•Identify and implement process improvements to streamline workflows and reduce bottlenecks.
•Build and lead a high-performing team, providing guidance, coaching, and mentorship.
•Oversee incident and problem management, coordinate resolution/root cause analysis, and implement preventive measures.

Key Requirements

•Bachelor’s degree in Computer Science, Management Information Systems, or related discipline, OR 5+ years of IT experience with at least 2 years in a management or leadership role.
•Minimum 5 years of IT experience in a corporate environment.
•Experience in team management, preferably in a global or multi-site environment.
•Familiarity with ITIL processes and practical experience applying them in a business setting.
•Experience managing or contributing to the implementation of an ITSM solution, including metrics, reporting, and automation.

Experience:5+ years

Education:Bachelor's in Computer Science or Management Information Systems (or related discipline)

Skills:LeadershipCoachingStakeholder managementProcess improvementRoot cause analysis

Languages:English

Tech Stack:Atlassian JiraJiraITILITSMAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

2 weeks ago

Manager, Service Delivery Systems - Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Santo Domingo

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Lead and manage ITSM processes, including developing ITSM strategies, policies, and procedures.
•Oversee Atlassian Jira administration, including configuration, customization, optimization, and cross-functional enhancements.
•Identify and implement process improvements to streamline workflows and reduce bottlenecks.
•Build and lead a high-performing team, providing guidance, coaching, and mentorship.
•Oversee incident and problem management, coordinate resolution/root cause analysis, and implement preventive measures.

Key Requirements

•Bachelor’s degree in Computer Science, Management Information Systems, or related discipline, OR 5+ years of IT experience with at least 2 years in a management or leadership role.
•Minimum 5 years of IT experience in a corporate environment.
•Experience in team management, preferably in a global or multi-site environment.
•Familiarity with ITIL processes and practical experience applying them in a business setting.
•Experience managing or contributing to the implementation of an ITSM solution, including metrics, reporting, and automation.

Experience:5+ years

Education:Bachelor's in Computer Science or Management Information Systems (or related discipline)

Skills:LeadershipCoachingStakeholder managementProcess improvementRoot cause analysis

Languages:English

Tech Stack:Atlassian JiraJiraITILITSMAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor