Customer Success Manager

Zip
New York
Workplace: HybridFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Interpersonal skills","Project management","Problem solving","Communication","Team player"]

Customer Success Manager at Zip oversees a growing commercial client base, partnering with engineering and product to translate business needs into solutions, drive adoption, and maintain high customer engagement. You’ll manage a portfolio, educate customers on procurement best practices, support renewals and account health metrics, and collaborate cross-functionally to continuously improve CS assets in an early-stage, high-growth environment.

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FursaFursa
Zip
Zip
4 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Customer Success Manager at Zip oversees a growing commercial client base, partnering with engineering and product to translate business needs into solutions, drive adoption, and maintain high customer engagement. You’ll manage a portfolio, educate customers on procurement best practices, support renewals and account health metrics, and collaborate cross-functionally to continuously improve CS assets in an early-stage, high-growth environment.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
  • •Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
  • •Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • •Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
  • •Manage customer health based on data-driven adoption metrics.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionRemote WorkHome Office

Key Requirements

  • •5+ years relevant work experience in customer-facing customer success, account management or strategic consulting; B2B SaaS experience in a high-paced environment is a benefit.
  • •Procurement experience (procurement, sourcing, or vendor management) and/or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
  • •Excellent interpersonal skills and ability to establish quick rapport and trust with customers
  • •Strong project management skills to manage a dynamic customer portfolio
  • •Creative problem solver while being attentive to details
Experience:5+ yearsSaaSProcurement
Skills:Interpersonal skillsProject managementProblem solvingCommunicationTeam player
Tech Stack:ERPNetsuiteCoupaHRISWorkdayCLMGRCJIRAServiceNow

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn