Axi

1 month ago

Client Success Specialist (Japanese)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Client-focused role delivering multi-channel support to fintech clients, with English and Japanese communication, across rotating day and weekend shifts. You’ll resolve issues, guide clients, and collaborate with internal teams to drive retention, gather insights, and influence product improvements.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.
•Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.
•Identify, assess and share relevant trends/observations with internal teams, following escalation/reporting procedures to influence roadmaps.
•Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.
•Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.

Pay and Benefits

Perks:Health InsuranceAnnual Leave

Key Requirements

•Proven experience in a customer service role, with a strong preference for candidates with fintech experience.
•Excellent communication and interpersonal skills with the ability to empathize with clients.
•Strong verbal and written communication skills in English and Japanese.
•Strong problem-solving abilities and a keen attention to detail.
•Ability to multitask and prioritize workload in a fast-paced environment.

Experience:FintechFinancial servicesForexCFDs

Skills:CommunicationEmpathyProblem-solvingMultitaskingCustomer service

Languages:EnglishJapanese

Tech Stack:CRMService deskTicketing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi