IT Operations Support Lead (Relocation to Singapore)

Airwallex
San Francisco
Workplace: OnsiteFull timeSGD 100,000 - 200,000 annuallyFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Documentation","Autonomy","Troubleshooting","Multitasking"]

Own IT site operations for Airwallex’s Singapore offices and serve as the primary onsite and regional IT support lead for Southeast Asia. Provide escalated technical support and troubleshoot macOS, Windows, hardware issues, and office networking basics. Manage vendors, procurement, inventory, onboarding/offboarding, and AV/event/executive support, while mentoring junior team members and improving IT processes through strong documentation and autonomy.

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Airwallex
Airwallex
3 days ago

IT Operations Support Lead (Relocation to Singapore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own IT site operations for Airwallex’s Singapore offices and serve as the primary onsite and regional IT support lead for Southeast Asia. Provide escalated technical support and troubleshoot macOS, Windows, hardware issues, and office networking basics. Manage vendors, procurement, inventory, onboarding/offboarding, and AV/event/executive support, while mentoring junior team members and improving IT processes through strong documentation and autonomy.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Serve as the senior onsite IT contact in the Singapore office, owning IT operations and reliability.
  • •Provide escalated regional support to Southeast Asia sites (Malaysia, Vietnam, Indonesia), addressing and escalating issues as needed.
  • •Deliver onsite and remote technical support to employees and contractors.
  • •Troubleshoot issues across macOS, Windows, hardware, and SaaS applications, plus basic networking troubleshooting (wifi/DNS).
  • •Lead onboarding/offboarding, manage vendors and logistics (procurement/inventory), support AV/events, and provide executive/VIP support while mentoring junior team members.

Pay and Benefits

Salary: SGD 100,000 - 200,000 annually

Key Requirements

  • •Able to demonstrate strong written and verbal communication skills in English.
  • •Able to run site operations and coordinate across multiple concurrent projects and competing demands.
  • •Site lead or site management experience as the primary IT site lead/owner in a regional or remote office.
  • •Strong technical troubleshooting skills for both hardware and software, including intermediate networking troubleshooting (wifi, DNS, office networks).
  • •Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
Experience:FintechPayments
Skills:CommunicationDocumentationAutonomyTroubleshootingMultitasking
Languages:English
Tech Stack:MacOSWindowsGoogle WorkspaceOktaConfluenceJiraZoomSaaSDNSWifiAV

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
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Glassdoor: 3.7
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