IT Support Analyst Intern (6-months)

Filevine
Salt Lake City
Workplace: OnsiteInternshipFunction: IT Support & HelpdeskEducation: associatesSkills: ["Customer service","Critical thinking","Communication","Initiative","Organization"]

Provide customer-focused IT support for Filevine’s end users, handling requests through a ticketing system, Slack, and in-person assistance. Support employee onboarding and offboarding by provisioning access, configuring workstations, managing hardware inventory and shipping, and assisting with access termination. Work hands-on with endpoints and MDM tools (Intune, Kandji), perform audits, assist with AV/conferencing support, and contribute to IT projects to improve efficiency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Filevine
Filevine
1 year ago

IT Support Analyst Intern (6-months)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide customer-focused IT support for Filevine’s end users, handling requests through a ticketing system, Slack, and in-person assistance. Support employee onboarding and offboarding by provisioning access, configuring workstations, managing hardware inventory and shipping, and assisting with access termination. Work hands-on with endpoints and MDM tools (Intune, Kandji), perform audits, assist with AV/conferencing support, and contribute to IT projects to improve efficiency.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Internship · 6 months
Job Function: IT Support & Helpdesk
Seniority: Intern level

Key Responsibilities

  • •Provide customer service and timely IT support for a global workforce via ticketing, Slack/DM requests, and/or in-person support.
  • •Assist with employee onboarding/offboarding: provision system access, configure workstations, manage hardware inventory and asset shipping, help with first-day onboarding, coordinate communications, and assist with access termination.
  • •Work hands-on with endpoints and MDM systems (Intune and Kandji) and perform regular audits for accuracy and policy compliance.
  • •Contribute to larger IT projects that improve business efficiency and employee productivity.
  • •Provide/assist AV support for company meetings/events and support after-hours emergency on-call.

Pay and Benefits

Perks:Health InsuranceDentalVisionMaternity LeavePaternity LeaveLong-term Disability

Key Requirements

  • •Desire to work in a fast-paced, corporate IT environment.
  • •Knowledge of the macOS ecosystem and Windows.
  • •Knowledge of MDM solutions (bonus for certifications).
  • •Exposure to common core IT systems and the ability to use ticketing/helpdesk systems.
  • •Ability to troubleshoot AV and conferencing equipment, think critically, communicate well, and take initiatives.
Education:Associate's in Computer Science
Skills:Customer serviceCritical thinkingCommunicationInitiativeOrganization
Certifications:A+Network+
Tech Stack:MacOSWindowsSlackTicketing systemMDMIntuneKandjiAV supportConferencing equipmentEndpoint managementHardware inventoryNetworking

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn