Service Associate, CCU.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

Investigate customer complaints thoroughly by gathering relevant information, analyzing issues, and providing timely, accurate responses. Handle unstructured and complex complaints for RBG and SME customers, ensuring resolutions meet SLA timelines and service standards. Perform in-depth investigation and root-cause analysis, document interactions and outcomes in the complaint management CRM, and coordinate with internal teams (Operations, Compliance, Risk, Technology, and Legal) to drive effective closure and improve customer satisfaction scores.