Quality Assurance Senior Specialist

Wise
Tallinn
Workplace: OnsiteFull timeEUR 2,950 - 3,600 monthlyFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Critical thinking","Problem solving","Communication","Stakeholder management","Adaptability"]

Provide independent, risk-based quality assurance over AML, SAR, fraud, sanctions, and KYC (EDD/CDD) work. Lead reviews of complex high-risk cases, run thematic reviews, and resolve escalations as a subject matter expert. Train and coach QA specialists, drive calibration and continuous improvement, and use advanced analytics and AI to identify trends, root causes, and actionable recommendations for stakeholders while meeting KPIs and SLAs.

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Wise
Wise
3 days ago

Quality Assurance Senior Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Closed
Reposted: similar role first listed 5 months ago

Job Summary

Provide independent, risk-based quality assurance over AML, SAR, fraud, sanctions, and KYC (EDD/CDD) work. Lead reviews of complex high-risk cases, run thematic reviews, and resolve escalations as a subject matter expert. Train and coach QA specialists, drive calibration and continuous improvement, and use advanced analytics and AI to identify trends, root causes, and actionable recommendations for stakeholders while meeting KPIs and SLAs.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Provide independent, expert assurance by spotting risk, identifying control gaps, and turning insights into practical improvements.
  • •Review complex and high-risk cases and lead thematic reviews using test scripts and scorecards to assess compliance with policies and risk appetite.
  • •Act as a subject matter expert for complex queries/escalations, coaching QA specialists on consistent decision-making and effective root cause analysis.
  • •Train and coach QA specialists through accreditation and ongoing monitoring (including Calibration and “Check-the-Checker” testing).
  • •Lead calibration internally and with stakeholders to ensure consistent outcomes, using advanced analytics/AI to find trends and inform recommendations.

Pay and Benefits

Salary: EUR 2,950 - 3,600 monthly

Key Requirements

  • •3+ years of QA experience or case-handling experience in AML Investigation, SAR Reporting, Fraud, Sanctions, or KYC (EDD/CDD), including coaching others.
  • •Fluent English (written and verbal) with the ability to clearly articulate recommendations.
  • •Strong quality assurance methodology skills, including testing procedures, scoring criteria, root cause analysis, and continuous improvement.
  • •Risk and compliance expertise to identify and assess risks and interpret/apply policy requirements and guidance within the regulatory environment.
  • •Proficiency using systems, dashboards, and AI tools to analyze QA outcomes and data, and turn findings into actionable insights.
Experience:3+ years
Skills:Critical thinkingProblem solvingCommunicationStakeholder managementAdaptability
Languages:English
Tech Stack:AI toolsDashboardsTest scriptsScorecardsRoot cause analysis

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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