Customer Service Manager I (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Branch operations","Training","Mentoring","Communication"]

Oversee smooth branch operations and customer service delivery at a Hong Kong HSBC branch. Lead supervision of branch performance, mentor staff, ensure appropriate resourcing for customer interfacing roles, drive training and coaching, and collaborate across branch streams to meet service standards and uphold HSBC values.

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FursaFursa
HSBC
HSBC
6 months ago

Customer Service Manager I (Kowloon City, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Oversee smooth branch operations and customer service delivery at a Hong Kong HSBC branch. Lead supervision of branch performance, mentor staff, ensure appropriate resourcing for customer interfacing roles, drive training and coaching, and collaborate across branch streams to meet service standards and uphold HSBC values.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
  • •Supervise the branch's performance and make changes if necessary
  • •Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
  • •Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
  • •Identify coaching and training needs, suggesting different approaches and monitoring success

Key Requirements

  • •Possess proven customer service and branch operations experience
  • •Totally customer focused mindset and good commercial orientation
  • •High degree of personal drive and resilience
  • •Possess Investment and Insurance licenses
  • •Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
Skills:Customer serviceBranch operationsTrainingMentoringCommunication
Certifications:Investment licenseInsurance license
Languages:EnglishCantonesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn