CUSTOMER SERVICE AGENT

DP World
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Coordination","Attention to detail"]

Provide safe, efficient passenger support within the airport terminal, including buggy/transport coordination. Stay current on Midfield Terminal changes, deliver clear guidance on rules, regulations, and available services (e.g., lounges, gates, banking, dining, ATMs), and assist stakeholders to resolve passenger issues. Collect on-the-spot feedback, support passengers during emergencies, monitor internal lift safety processes per ADA SOP, and report faults and unattended items.

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DP World
DP World
2 days ago

CUSTOMER SERVICE AGENT

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide safe, efficient passenger support within the airport terminal, including buggy/transport coordination. Stay current on Midfield Terminal changes, deliver clear guidance on rules, regulations, and available services (e.g., lounges, gates, banking, dining, ATMs), and assist stakeholders to resolve passenger issues. Collect on-the-spot feedback, support passengers during emergencies, monitor internal lift safety processes per ADA SOP, and report faults and unattended items.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Ensure safe and efficient transport of guests within the airport terminal.
  • •Stay informed of changes within Midfield Terminal that affect customer service delivery.
  • •Provide passenger guidance on airport services, facilities, and relevant rules/regulations.
  • •Coordinate with airport representatives for buggy transport arrival/departure assistance and help resolve customer problems with relevant stakeholders.
  • •Collect passenger feedback and support emergency response; report faults and unattended items per SOP while keeping the CX Team Leader informed.

Key Requirements

  • •Maintain awareness of Midfield Terminal changes that impact customer service quality.
  • •Provide clear information to passengers regarding applicable rules and regulations.
  • •Understand and provide detailed information about airport services and facilities (e.g., lounges, gates, banking, post office, restaurants, ATMs, toilets, airline office, information counters).
  • •Assist passengers as needed, including elderly, people of determination, and children.
  • •Monitor and manage internal lift entrapment and panic alarm processes in line with ADA SOP (where required).
Skills:CommunicationProblem-solvingCoordinationAttention to detail

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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