NTT

5 days ago

Helpdesk-Desktop Support- (Hybrid-GDL)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide Level 1 desktop and peripheral troubleshooting for end users through phone, email, chat, and remote diagnostic support. Diagnose and resolve hardware, software, and systems issues, create and manage service tickets, and maintain user documentation. Work to meet service level agreements while communicating effectively with the user community and using basic troubleshooting and fundamental desktop/network/server administration knowledge.

Location: Guadalajara

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide telephone/email/chat and remote diagnostic technical support for desktops, portables, peripherals, and software.
•Troubleshoot Level 1 problems with personal computer hardware, software, and peripherals.
•Acknowledge and handle user requests within defined service levels.
•Initiate and manage service orders (tickets) and provide necessary information to users.
•Ensure customer requests via the ticketing system are managed to closure and support achievement of Service Level Agreements.

Key Requirements

•Diagnose and troubleshoot Level 1 issues across personal computer hardware, software, and peripherals.
•Answer helpdesk requests and respond to users regarding computer systems.
•Maintain basic troubleshooting skills and fundamental knowledge of network, server, and desktop administration.
•Understand customer service techniques to address problems with PC-based tools and products.
•Be able to perform essential responsibilities, including general office requirements, with or without reasonable accommodations.

Skills:CommunicationCustomer serviceTroubleshooting

Tech Stack:Desktop administrationDesktop supportTicketing systemPeripheralsComputer systemsNetwork fundamentalsServer fundamentals

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT