Technical Support Operations Manager, London

Isomorphic Labs
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Hands-on leadership","Stakeholder management","Documentation skills","Problem-solving","Mentoring"]

Oversee the Technical Operations team, owning user-facing IT support, application integration, and platform operations. Lead a hands-on effort to deliver stable, scalable, high-performing services while designing support and systems integration strategy. Build and evolve the support model for complex internal tools and the Alphabet/Google ecosystem, automate operational workflows, and partner with Workplace, Engineering, and Scientists to deliver the technical operations roadmap.

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Isomorphic Labs
Isomorphic Labs
2 days ago

Technical Support Operations Manager, London

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Oversee the Technical Operations team, owning user-facing IT support, application integration, and platform operations. Lead a hands-on effort to deliver stable, scalable, high-performing services while designing support and systems integration strategy. Build and evolve the support model for complex internal tools and the Alphabet/Google ecosystem, automate operational workflows, and partner with Workplace, Engineering, and Scientists to deliver the technical operations roadmap.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee and manage integration of internal multi-user tools and applications across the full software lifecycle.
  • •Own a stable, scalable platform and technical operations environment for Isomorphic Labs.
  • •Evolve the support model by improving how technical support operates across complex internal systems.
  • •Manage, mentor, and build a high-performing technical operations team.
  • •Partner with business stakeholders (Workplace, Engineering, Scientists) to deliver the technical operations roadmap.

Key Requirements

  • •Proven experience managing a small team while being hands on with end users in a technical support environment.
  • •Extensive experience providing end user support and solving complex internal problems.
  • •Experience with Identity & Access Management (SSO).
  • •Experience leading onboarding, offboarding, and ticketing systems for internal users.
  • •Proficiency in Python, Bash, SQL, or Go to automate operational workflows.
Skills:Hands-on leadershipStakeholder managementDocumentation skillsProblem-solvingMentoring
Languages:English
Tech Stack:PythonBashSQLGoSSOIdentity & Access ManagementAlphabet/Google Ecosystem

Company Brief

Isomorphic Labs
Uses machine learning and computational biology to accelerate drug discovery and design novel therapeutics by modeling protein structures, mechanisms, and interactions to identify promising targets and candidates.
Industry: Biotech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: London, United Kingdom
Founded: 2021
WebsiteLinkedIn