Implementation Architect

Orb
San Francisco, New York
Workplace: HybridFull timeUSD 125,000 - 175,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Problem-solving","Relationship management","Attention to detail","Ownership"]

Implementation Architects on Orb's Forward Deployed Engineering team are the technical partners our customers rely on after they sign. You’ll own the post-sales journey from implementation through go-live, mapping pricing models to Orb’s platform, guiding API and integration decisions, troubleshooting blockers, and driving customer outcomes with a deep technical-business translation.

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Orb
Orb
7 months ago

Implementation Architect

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Last checked: 8 hours agoStatus: Live

Job Summary

Implementation Architects on Orb's Forward Deployed Engineering team are the technical partners our customers rely on after they sign. You’ll own the post-sales journey from implementation through go-live, mapping pricing models to Orb’s platform, guiding API and integration decisions, troubleshooting blockers, and driving customer outcomes with a deep technical-business translation.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
  • •Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
  • •Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
  • •Troubleshoot implementation challenges and unblock customers when they get stuck
  • •Serve as the ongoing technical point of contact for strategic accounts

Pay and Benefits

Salary: USD 125,000 - 175,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401kParenal LeaveCommuter BenefitsLearning BudgetEquity

Key Requirements

  • •4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
  • •Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
  • •Comfortable with SQL and navigating complex data relationships
  • •Track record of owning customer relationships through implementation and onboarding
  • •Proven ability to translate between business requirements and technical architecture
Experience:4+ yearsSaaSFintech
Skills:CommunicationProblem-solvingRelationship managementAttention to detailOwnership
Tech Stack:TypescriptReactTailwind CSSPythonPostgreSQLApache DruidClickhouseKafkaSpark StreamingAWS

Company Brief

Orb
Orb provides developer-first billing and revenue infrastructure for modern AI and software companies, enabling usage-based, subscription, token-based, and hybrid pricing with metering, invoicing, and finance integrations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 1.5
WebsiteLinkedInGlassdoor