Part-Time Customer Care Specialist

Lucid Motors
United States
Workplace: HybridPart timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer-first approach","Relationship building","Emotional intelligence","Critical thinking","Attention to detail"]

Assist Lucid vehicle owners with technical issues related to vehicle hardware and software through phone, email, SMS, and chat. Own customer resolutions with urgency, maintain the company knowledge base by creating and posting tech tips, and evaluate troubleshooting compatibility between new and updated technologies. Ensure system functionality testing and contribute to improving troubleshooting and customer support processes while handling data integrity and privacy.

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Lucid Motors
Lucid Motors
2 months ago

Part-Time Customer Care Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Assist Lucid vehicle owners with technical issues related to vehicle hardware and software through phone, email, SMS, and chat. Own customer resolutions with urgency, maintain the company knowledge base by creating and posting tech tips, and evaluate troubleshooting compatibility between new and updated technologies. Ensure system functionality testing and contribute to improving troubleshooting and customer support processes while handling data integrity and privacy.
Location: United States
Workplace: Hybrid
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical assistance to customers via phone, email, SMS, and chat.
  • •Respond to customer concerns with urgency and ownership to resolve issues.
  • •Create, edit, and post tech tips to maintain the company knowledge base.
  • •Assess troubleshooting and evaluate compatibility between new/updated technology and existing systems.
  • •Test system functionality and ensure Lucid vehicle components work optimally while maintaining data integrity and privacy.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •2+ years of experience in technical support and troubleshooting.
  • •High school Diploma or GED required.
  • •Availability to work weekends and support flexible schedules for customer coverage throughout the year.
  • •Full-time attendance during 3-week training is mandatory.
  • •Strong communication and technical comprehension skills with attention to detail and a customer-first attitude.
Experience:2+ yearsAutomotiveEVElectric vehiclesCustomer support
Education:High School
Skills:Customer-first approachRelationship buildingEmotional intelligenceCritical thinkingAttention to detail
Languages:EnglishCanadian FrenchSpanish
Tech Stack:PhoneEmailSMSChatMS Office SuiteOutlookCRMMac OS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn