Technical Account Manager 3 - East

DataDog
Boston, New York
Workplace: HybridFull timeUSD 124,000 - 182,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer advocacy","Analytical thinking","Collaboration","Advising","Process improvement"]

Partner with Datadog’s largest customers as a hands-on Technical Account Manager—advising on technical support, product adoption, and renewals. Analyze customers’ IT Operations environments to recommend changes that maximize value, act as their advocate through use-case alignment, and prepare for monthly and quarterly business reviews. Collaborate with product management, engineering, and technical services to improve adoption best practices and identify new features and products.

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DataDog
DataDog
2 months ago

Technical Account Manager 3 - East

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Partner with Datadog’s largest customers as a hands-on Technical Account Manager—advising on technical support, product adoption, and renewals. Analyze customers’ IT Operations environments to recommend changes that maximize value, act as their advocate through use-case alignment, and prepare for monthly and quarterly business reviews. Collaborate with product management, engineering, and technical services to improve adoption best practices and identify new features and products.
Location: Boston, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Advise customers on technical support and product adoption across pre-sales, post-sales, and renewals.
  • •Regularly analyze customers’ IT Operations environments and recommend actions to maximize Datadog value.
  • •Act as the customer advocate by understanding goals and use cases, suggesting process changes, configurations, and additional features.
  • •Prepare for Monthly and Quarterly Business Reviews with customers.
  • •Collaborate with product management, engineering, and technical services to identify new features and products and evolve adoption best practices.
Travel: Medium travel

Pay and Benefits

Salary: USD 124,000 - 182,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalParental Leave401kPaid LeaveRsusGym Membership

Key Requirements

  • •Solid technical grounding with hands-on experience in IT Operations.
  • •Confident hands-on experience with AWS, Azure, or GCP.
  • •Comfortable with scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
  • •Experience using CI/CD tools like Jenkins or GitLab.
  • •Knowledgeable about containerization tools such as Docker, Kubernetes, or Rancher.
Experience:IT operationsCloudCloud monitoringEnterpriseMid-market
Skills:Customer advocacyAnalytical thinkingCollaborationAdvisingProcess improvement
Languages:English
Tech Stack:AWSAzureGCPPythonJavaScriptRubyPerlGoPHPChefPuppetJenkinsGitLabDockerKubernetesRancherDatadog

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn