Senior Account Manager (Resellers CX - APMEA)

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsEducation: bachelorsSkills: ["Consultative selling","Executive relationship building","Data-driven decision making","Project management","Interpersonal communication"]

Drive customer success and measurable ROI by managing key accounts and deepening product adoption across a reseller-focused territory. Meet or exceed quarterly revenue targets through targeted upsell and cross-sell, execute complex deals with executive stakeholders, and build data-driven Customer Success Plans tied to industry use cases. Collaborate with Implementations, Support, Billing, and Deal Desks to ensure seamless deployments and resolution of complex challenges.

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Freshworks
Freshworks
1 day ago

Senior Account Manager (Resellers CX - APMEA)

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Last checked: 17 hours agoStatus: Live

Job Summary

Drive customer success and measurable ROI by managing key accounts and deepening product adoption across a reseller-focused territory. Meet or exceed quarterly revenue targets through targeted upsell and cross-sell, execute complex deals with executive stakeholders, and build data-driven Customer Success Plans tied to industry use cases. Collaborate with Implementations, Support, Billing, and Deal Desks to ensure seamless deployments and resolution of complex challenges.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture a portfolio of key accounts to drive successful adoption of the Freshworks suite.
  • •Meet or exceed quarterly revenue targets through upsell and cross-sell while maintaining a robust 4x pipeline.
  • •Navigate and close large, complex deals by engaging executive stakeholders and negotiating value-based agreements.
  • •Develop and execute Customer Success Plans that identify industry-specific use cases and articulate ROI.
  • •Collaborate with internal teams (Implementations, Support, Billing, Deal Desks) to orchestrate deployments and resolve complex customer challenges.

Key Requirements

  • •3–6 years of overall sales experience, including at least 2+ years of SaaS or solution-based selling.
  • •Demonstrated success driving expansion within SMB and mid-market segments, with consistent account growth and quota achievement.
  • •Bachelor’s or Master’s degree preferred.
  • •Strong consultative, solution-based selling with customer success and value realization experience.
  • •Ability to work in shifts as required by the territory.
Experience:3-6 yearsSaaSSolution-based sellingSMBMid-marketCustomer success
Education:Bachelor's
Skills:Consultative sellingExecutive relationship buildingData-driven decision makingProject managementInterpersonal communication
Languages:English (US)
Tech Stack:CRMEXCX

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor