Digital Customer Success Campaign Manager

1Password
United States, Canada
Workplace: RemoteFull timeUSD 96,000 - 134,000 annuallyFunction: Customer Success & Account ManagementSkills: []

Design, launch, and continuously improve digital customer journeys that move customers from trial to activation, adoption, and ongoing value. Translate customer and product signals into timely campaigns and interventions, writing and optimizing customer-facing communications and connecting them to education and digital experiences. Measure performance with engagement and activation metrics, run experiments and cohort analysis, and partner with Data and cross-functional teams to refine programs at scale using tools like Gainsight and Salesforce.

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FursaFursa
1Password
1Password
6 hours ago

Digital Customer Success Campaign Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Design, launch, and continuously improve digital customer journeys that move customers from trial to activation, adoption, and ongoing value. Translate customer and product signals into timely campaigns and interventions, writing and optimizing customer-facing communications and connecting them to education and digital experiences. Measure performance with engagement and activation metrics, run experiments and cohort analysis, and partner with Data and cross-functional teams to refine programs at scale using tools like Gainsight and Salesforce.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
  • •Develop targeted campaigns that guide customers from trial to meaningful product adoption and the next step.
  • •Draft, edit, and optimize customer-facing email campaigns and connect them to education resources and other digital experiences.
  • •Use customer signals, milestones, and behaviors to identify friction or opportunities and create timely interventions.
  • •Monitor campaign performance with engagement, activation, product usage, retention, and expansion metrics; use experimentation and cohort analysis and partner with Data and Analytics teams to refine results.
Travel: Low travel

Pay and Benefits

Salary: USD 96,000 - 134,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveEquity GrantRsusRrsp

Key Requirements

  • •Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth in a SaaS environment.
  • •Owned or significantly contributed to lifecycle or digital customer programs with measurable impact.
  • •Write clear, engaging customer-facing communications and adapt messaging for different audiences and customer needs.
  • •Interpret customer and product usage data to identify patterns and translate insights into campaign and journey improvements.
  • •Work effectively across Customer Success, Product, Marketing, Data, Operations, and Content teams while building programs from the ground up.
Experience:SaaS
Tech Stack:GainsightSalesforceMarketing automation platformsAIMachine learningPredictive analyticsNatural language processingDashboardsReportingCohort analysisExperimentation

Company Brief

1Password
1Password (AgileBits Inc.) provides a password manager and identity-security platform for individuals and businesses, offering secure credential storage, sharing, and access management across devices and AI agents.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2005
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor