Customer Engineer III-ETCH

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring","Customer coordination","Analytical thinking"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading Applied Materials equipment. Use basic diagnostic techniques and digital analytics to troubleshoot and resolve technical issues, coordinating closely with Senior Customer Engineers and customers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and train/mentor junior Customer Engineers while meeting on-site requirements.

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Applied Materials
Applied Materials
6 days ago

Customer Engineer III-ETCH

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading Applied Materials equipment. Use basic diagnostic techniques and digital analytics to troubleshoot and resolve technical issues, coordinating closely with Senior Customer Engineers and customers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and train/mentor junior Customer Engineers while meeting on-site requirements.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques (with assistance) to assess and address technical issues.
  • •Collaborate with Senior Customer Engineers and/or customers to understand roadmaps, process flows, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers; train and mentor junior Customer Engineers.
Travel: Low travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint and effective written and verbal communication skills.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingMentoringCustomer coordinationAnalytical thinking
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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