MS Engineer - SQL

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Client-centricity","Communication","Active listening","Discipline","Positive outlook"]

Provide first-line managed services support for clients by monitoring infrastructure, identifying incidents and errors early, and resolving standard/low-complexity technical problems and service requests. Triage and troubleshoot assigned incidents, deliver telephonic and ITSM ticket/chat support, perform routine maintenance like patching and configuration changes, and help with disaster recovery activities and tests. Coordinate seamless shift handovers and escalate issues to maintain service continuity.

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FursaFursa
NTT
NTT
6 days ago

MS Engineer - SQL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-line managed services support for clients by monitoring infrastructure, identifying incidents and errors early, and resolving standard/low-complexity technical problems and service requests. Triage and troubleshoot assigned incidents, deliver telephonic and ITSM ticket/chat support, perform routine maintenance like patching and configuration changes, and help with disaster recovery activities and tests. Coordinate seamless shift handovers and escalate issues to maintain service continuity.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for clients, ensuring their IT infrastructure and systems remain operational and maintaining zero missed service level agreement conditions.
  • •Monitor client infrastructure and solutions, identify problems/errors early, and troubleshoot first-line incidents assigned to you.
  • •Provide telephonic, ITSM ticket, or chat support; report and escalate incidents when necessary.
  • •Perform maintenance activities such as patching and configuration changes to keep client systems running smoothly.
  • •Work across multiple technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration) and support disaster recovery functions and tests.

Key Requirements

  • •Entry-level experience troubleshooting and providing support in security, networking, data centre, systems, or storage within a medium-to-large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined ticket handling and prompt action according to defined SOPs.
  • •Ability to use ITSM tools and resolve tickets using knowledge articles or SOPs.
  • •A bachelor’s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Education:Bachelor's
Skills:Client-centricityCommunicationActive listeningDisciplinePositive outlook
Tech Stack:SQLITSMITILSOPKnowledge articles

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn