Twilio

1 day ago

Sr Digital Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own adoption, retention, and expansion for digital customers in the APJ region, ensuring they realize the full value of the Segment platform. Build and refine scaled customer success programs, workshops, and webinars; analyze customer data to improve customer health and journey effectiveness. Partner with Global Marketing and cross-functional teams (Sales, Renewals, Solutions Architects, Success Engineers, Product, Support) and mentor other Digital CSMs to drive measurable customer outcomes and business results.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the ultimate success of digital customers in the assigned APJ region to ensure realization of Segment platform value.
•Drive adoption, retention, and expansion through many:1 programs including workshops, webinars, and targeted interventions with key customers.
•Develop and refine customer health and program effectiveness frameworks using feedback and insights to improve the scaled customer journey.
•Partner with Global Marketing to design and implement scalable initiatives across industries and personas.
•Act as a trusted advisor, lead cross-functional initiatives with Sales/Renewals/Solutions Architects/Success Engineers/Product/Support, and mentor other Digital CSMs.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

•7+ years proven experience in Customer Success, Scaled Success, or related fields, driving adoption and retention at scale.
•Deep understanding of SaaS, data platforms, and customer lifecycle best practices.
•Strong ability to analyze customer data, identify trends, and translate insights into actionable strategies.
•Demonstrated experience mentoring peers or leading projects that improved team performance or customer outcomes.
•Excellent communication skills to engage both technical and business stakeholders.

Experience:7+ yearsSaaSCustomer successScaled successData platforms

Skills:Thought leadershipCross-functional collaborationInfluencing without authorityMentoringCommunication

Languages:Chinese

Tech Stack:Segment

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 day ago

Sr Digital Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the ultimate success of digital customers in the assigned APJ region to ensure realization of Segment platform value.
•Drive adoption, retention, and expansion through many:1 programs including workshops, webinars, and targeted interventions with key customers.
•Develop and refine customer health and program effectiveness frameworks using feedback and insights to improve the scaled customer journey.
•Partner with Global Marketing to design and implement scalable initiatives across industries and personas.
•Act as a trusted advisor, lead cross-functional initiatives with Sales/Renewals/Solutions Architects/Success Engineers/Product/Support, and mentor other Digital CSMs.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

•7+ years proven experience in Customer Success, Scaled Success, or related fields, driving adoption and retention at scale.
•Deep understanding of SaaS, data platforms, and customer lifecycle best practices.
•Strong ability to analyze customer data, identify trends, and translate insights into actionable strategies.
•Demonstrated experience mentoring peers or leading projects that improved team performance or customer outcomes.
•Excellent communication skills to engage both technical and business stakeholders.

Experience:7+ yearsSaaSCustomer successScaled successData platforms

Skills:Thought leadershipCross-functional collaborationInfluencing without authorityMentoringCommunication

Languages:Chinese

Tech Stack:Segment

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn