Principal Product Manager- Conversational AI

Hopper
England, London
Workplace: RemoteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Data-driven decision-making","Partner management","Design leadership","Cross-functional collaboration"]

Own the roadmap and end-to-end customer experience for an agentic conversational AI that handles travel issues across chat and voice. Lead conversation and interface design for enterprise partners, translate partner requirements into scalable product choices, and drive implementation with Partner Solutions. Build Figma flows, create prototypes with AI coding tools, define quality bars using resolution/containment metrics, and iterate based on production conversation data.

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Hopper
Hopper
3 days ago

Principal Product Manager- Conversational AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the roadmap and end-to-end customer experience for an agentic conversational AI that handles travel issues across chat and voice. Lead conversation and interface design for enterprise partners, translate partner requirements into scalable product choices, and drive implementation with Partner Solutions. Build Figma flows, create prototypes with AI coding tools, define quality bars using resolution/containment metrics, and iterate based on production conversation data.
Location: England, London
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the roadmap for the customer-facing conversational agent across chat and voice, including intent coverage, conversation design, and partner-embedded interfaces.
  • •Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into scalable product choices.
  • •Partner with Partner Solutions on implementation and onboarding.
  • •Drive hands-on design daily in Figma, producing flows and wireframes and partnering on high-fidelity and production assets.
  • •Define quality bars and specify agent behavior (resolution, tone, escalation, guardrails, edge cases), iterating from production conversation data.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePensionParental LeavePaid LeaveRemote WorkTravel Allowance

Key Requirements

  • •8+ years of product management experience with principal/lead-level ownership of a customer-facing product in conversational AI or related customer experience automation.
  • •Design fluency: comfortable manipulating design files and producing flows and basic mocks solo in Figma, operating as a de facto design lead on a lean team.
  • •Ability to write enough code to build prototypes without waiting on engineers, using AI coding tools as part of the development workflow.
  • •Hands-on front-end experience: built or shipped web front ends and can engage engineers credibly.
  • •Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level.
Experience:8+ yearsConversational AICustomer experience automationEnterprise B2BLLM-based products
Skills:Data-driven decision-makingPartner managementDesign leadershipCross-functional collaboration
Tech Stack:FigmaLLMPrompt design

Company Brief

Hopper
Hopper is a mobile-first travel marketplace and travel-tech provider (HTS) that uses machine learning and fintech ancillaries (Price Freeze, disruption protection) to power consumer bookings and white-label partner travel portals globally.
Industry: TravelTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Montreal, Canada
Founded: 2007
Glassdoor
Glassdoor: 3.2
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