Alan

2 weeks ago

Senior Customer Support Specialist - Belgium

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding and ongoing admin support for a portfolio of key accounts, serving as the go-to expert for complex topics like affiliations, payroll management, invoicing, and billing. Train and onboard admins, manage sensitive escalations with clarity and empathy, and anticipate operational risks before they impact members. Help shape scalable processes, playbooks, and ways of working for the Customer Support function in Belgium.

Location: Belgium

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure operational excellence and an outstanding admin experience across 5 to 10 key accounts.
•Train and onboard admins on Alan’s product, workflows, and best practices (including remote and occasional onsite support).
•Handle admin support requests end-to-end: investigate issues, coordinate internally, and drive timely resolution.
•Manage complex or sensitive conversations with admins, including objections and escalations, with clarity and empathy.
•Identify recurring pain points and propose improvements to documentation, playbooks, tooling, and product feedback; report on operations and collaborate with internal teams to remove blockers.

Key Requirements

•Previous B2B customer-facing experience (e.g., Customer Success, teaching, or communication).
•Excellent and structured written and oral communication skills in both Dutch and English.
•Strong problem-solving skills to structure issues and identify relevant solutions.
•Great organization and time-management skills to handle multiple competing priorities autonomously.
•Good listening skills, empathy, pedagogic skills, and comfort with complex or sensitive admin conversations.

Experience:B2BCustomer successCustomer support

Skills:OwnershipAutonomyGrowth mindsetClient-facing communicationEmpathyPedagogic skillsCollaborationListeningTime managementProblem-solving

Languages:DutchEnglish

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Alan

2 weeks ago

Senior Customer Support Specialist - Belgium

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Belgium

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure operational excellence and an outstanding admin experience across 5 to 10 key accounts.
•Train and onboard admins on Alan’s product, workflows, and best practices (including remote and occasional onsite support).
•Handle admin support requests end-to-end: investigate issues, coordinate internally, and drive timely resolution.
•Manage complex or sensitive conversations with admins, including objections and escalations, with clarity and empathy.
•Identify recurring pain points and propose improvements to documentation, playbooks, tooling, and product feedback; report on operations and collaborate with internal teams to remove blockers.

Key Requirements

•Previous B2B customer-facing experience (e.g., Customer Success, teaching, or communication).
•Excellent and structured written and oral communication skills in both Dutch and English.
•Strong problem-solving skills to structure issues and identify relevant solutions.
•Great organization and time-management skills to handle multiple competing priorities autonomously.
•Good listening skills, empathy, pedagogic skills, and comfort with complex or sensitive admin conversations.

Experience:B2BCustomer successCustomer support

Skills:OwnershipAutonomyGrowth mindsetClient-facing communicationEmpathyPedagogic skillsCollaborationListeningTime managementProblem-solving

Languages:DutchEnglish

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor